Closed lippytak closed 9 years ago
Basic spec:
MessageGenerator#welcome
to say: "Hi there! Reply to this message with your EBT card number and I'll check your balance for you. For more info, text INFO." (English only — see below)On second thought, I don't think we need Spanish for this just yet — the core goal here is to assuage users who come through the AdWords (or other low-trust channel) and right now those are only English.
So what we'll do is only modify the English version of MessageGenerator#welcome
for now.
Let's use all caps for INFO for now (after asking @lippytak randomly at midnight what he's seen.)
Done with:
Short URL created — we're reusing c4a.me/balance (was used for instructions during summit) but pointing it to the app page http://www.codeforamerica.org/apps/balance/
Turns out "INFO" is a reserved keyword! https://www.twilio.com/help/faq/sms/does-twilio-support-stop-block-and-cancel-aka-sms-filtering
So we're going to use "ABOUT" instead.
Interesting thing I noticed — our previous welcome message said:
Hi there! Reply to this message with your EBT card number and I'll check your balance for you.
I changed it from "I'll check" to "we'll check" — I think the idea of an individual as opposed to "we" might provide additional feeling of comfort (or at least will feel less weird.)
We could go even further and say "our robots will check" — might be interesting to test this empirically.
(Edited to spec out by @daguar )
Goal: Ease folks worried about scamming (mostly from AdWords channels)