Closed daguar closed 9 years ago
Here's what we know so far:
We're opening a ticket and also cc'ing some folks who helped last time this API had an issue.
We now auto-reply with this message for all incoming messages:
Sorry, this service isn't working right now. Please try again tomorrow. For now you can call (###) ###-#### to check your EBT balance.
(Including Spanish, bleh)
Heard back from Twilio support — it seems that they were indeed having an issue and it appears to be resolved now. (It's resolved on their end, and we have confirmed restored functionality on our end.)
Next steps:
:+1: all #s are back up and running.
@daguar please glance through the Message URLs on the Twilio #s before you close this issue.
:+1: confirmed that all production Twilio #s are pointed at the production server.
This incident is over, so I'm closing this. There are two items coming out of it:
Investigating