Texas users are still having problems finding the last 3 digits of their 19-digit card # because they're weirdly located on a second row below the main 16 digits. Some sample user messages from TX:
My numbers I sent were 16 numbers but where are the 19 numbers??????
Its only has 16 digits?
It's a 16 digit number
History of solutions
186 customized the response to say "enter your 19-digit EBT card" but it seems this isn't clear enough to help folks.
122 added a picture of the card with an annotation of where the last 3 digits are to the splash page, but it seems that that was removed in a revision — I've reopened that issue.
Proposed solution
Reimplement #122 on the splash page
Modify the "please respond with your 19-digit EBT card" message just for Texas to say something more specific, maybe even checking to see if their previous text was 16 digits and conditionally responding for that situation
Texas users are still having problems finding the last 3 digits of their 19-digit card # because they're weirdly located on a second row below the main 16 digits. Some sample user messages from TX: