Investigate escalated no-Balance-response errors

codeforamerica / balance

A text message system for checking one's EBT card balance (SNAP benefits and more)

MIT License

47 stars 37 forks source link

Closed daguar closed 9 years ago

daguar commented 9 years ago

Noticing this in our alerts and confirming in logs, some users complaining. Looking into this.

daguar commented 9 years ago

Seeing a good number of transcriptions stuck as "in progress" in the Twilio dashboard. Contacting support and ccing our contact there.

daguar commented 9 years ago

Emailed support and cc'd team + @migurski.

daguar commented 9 years ago

Heard back after escalating; will ping again in a week or so if I haven't heard anything.