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codeforamerica / balance

A text message system for checking one's EBT card balance (SNAP benefits and more)
MIT License
46 stars 37 forks source link

IVR system is sometimes ignoring digits pressed #324

Closed daguar closed 8 years ago

daguar commented 8 years ago

New issue: sometimes hearing a message that there weren't enough digits pressed. (It's wrong because we see in the Twilio log that they were programmatically pressed, but it's not recognizing them.)

daguar commented 8 years ago

Weirdly, the frequency of this error has plummeted — it's maybe happening ~5% of the time.

It may have been an upstream problem with the IVR system (or with Twilio) or it may have been our fix.

Regardless, cool! Closing this.

lippytak commented 8 years ago

BEN FIXED IT!

daguar commented 8 years ago

Well, okay, that's one interpretation.