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codeforamerica / balance

A text message system for checking one's EBT card balance (SNAP benefits and more)
MIT License
47 stars 37 forks source link

Change "trouble finding card" message to "you've entered a non-working card" message #350

Open daguar opened 8 years ago

daguar commented 8 years ago

Right now, if California's system responds:

the number you have entered is a non-working card

then we tell the user:

I'm sorry, that card number was not found. Please try again.

We should make this more accurate and tell users that the card appears not to be working, maybe even telling them to call their county if they need to use their benefits. To start, maybe we should say:

I'm sorry, it looks like the card # you entered is not a working card. Try sending it again, or call your county office if you're having problems with your benefits.

(or something like that, < 160 chars)