search

codeforamerica / balance

A text message system for checking one's EBT card balance (SNAP benefits and more)
MIT License
47 stars 37 forks source link

Improve transcription accuracy #87

Open lippytak opened 10 years ago

lippytak commented 10 years ago

So far we've seen one inaccurate transcription of "$70" to "$17": https://api.twilio.com/2010-04-01/Accounts/AC3532b1373340d80781d8a0a88f62e484/Recordings/RE08253be0bbfa23bf6d1bc276313c3936.mp3

Are there any technical ways to address these?

See the research issue for details: https://github.com/codeforamerica/balance/issues/16

daguar commented 10 years ago

We can/should test www.wit.ai for these responses. We could train their algorithm with some sample audio files from the actual EBT numbers where we've had ambiguous/inaccurate transcription and trigger wit.ai (instead of Twilio) as the transcriber for our known-difficult responses. (HT @migurski for the note on Wit)