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codeforamerica / city-analytics-dashboard

⛔️ DEPRECATED Display google analytics from a city's website as a dashboard
MIT License
38 stars 34 forks source link

500 error #76

Open morinoalaria opened 9 years ago

morinoalaria commented 9 years ago

when i try to generate a dashboard using the website/heroku (not locally), i get a 500 error (this is after i connect to google). are there any issues with generating dashboards at the moment? i was able to do it last week. thank you

migurski commented 9 years ago

Hello @morinoalaria, sorry to hear about that! I’m not away of specific issues and there have been a few successfully set up today and yesterday. Can you tell me more about the steps you’re taking and I’ll try to determine how to duplicate them?

morinoalaria commented 9 years ago

sure :)

i go here https://dfd-dashboard-setup.herokuapp.com/

and connect to google, then pick the analytics account I want to use.

then i click on Create app, and what comes up is

Internal Server Error

The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.

migurski commented 9 years ago

Okay thanks, I figured it was something like that. I’m going to add some code to the builder to make it easier to diagnose this problem, and then I’ll report back here to ask you to try again with that better code. I anticipate being able to do this later today.

morinoalaria commented 9 years ago

thank you!

Jamie Klenetsky Fay Singer, Composer, Designer http://jamieklenetsky.com

On Tue, Oct 6, 2015 at 2:38 PM, migurski notifications@github.com wrote:

Okay thanks, I figured it was something like that. I’m going to add some code to the builder to make it easier to diagnose this problem, and then I’ll report back here to ask you to try again with that better code. I anticipate being able to do this later today.

— Reply to this email directly or view it on GitHub https://github.com/codeforamerica/city-analytics-dashboard/issues/76#issuecomment-145958834 .

migurski commented 9 years ago

Can you try starting over from the beginning? I’m seeing a bunch of errors that say the Google code was already redeemed, which suggests to me that you might be hitting the back button in your browser and retrying a request using a stale or old Google credential. They become stale as soon as they’re used a second time—Google allows one and only one authentication request. We could make it harder to trip this error.

morinoalaria commented 9 years ago

hm still getting the 500 error. i tried it in a browser this wasn't cached in (opera) and still got the error. :(

morinoalaria commented 9 years ago

it's strange because i have a few dashboards running with no problems, haven't seen this one before

migurski commented 9 years ago

Scratching my head a bit. Would you be available for a screen share sometime? Early next week would be good for me; I’m on a flight all day tomorrow and a conference all day today.

morinoalaria commented 9 years ago

yeah definitely, hows tuesday morning?

Jamie Klenetsky Fay Singer, Composer, Designer http://jamieklenetsky.com

On Thu, Oct 8, 2015 at 12:04 PM, migurski notifications@github.com wrote:

Scratching my head a bit. Would you be available for a screen share sometime? Early next week would be good for me; I’m on a flight all day tomorrow and a conference all day today.

— Reply to this email directly or view it on GitHub https://github.com/codeforamerica/city-analytics-dashboard/issues/76#issuecomment-146593542 .