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codeforamerica / cityvoice

A place-based call-in system for gathering and sharing community feedback
MIT License
47 stars 35 forks source link

Record "last resort" error message #102

Closed daguar closed 11 years ago

daguar commented 11 years ago

Twilio allows us to provide a custom message to replace "I'm sorry, an application error has occurred."

It would be really good to record a voice message that:

If we wanted to go hard on this front, we could even provide a phone number for a micro-app to call where they can leave a message describing the problem, but I think a first-cut with just the e-mail would be great.

Let's discuss, but I think getting this recorded along with the others coming up is a priority, since the technical implementation is very simple and it really saves the experience in a catastrophic error state.

daguar commented 11 years ago

Example text: "We're sorry, but the CityVoice system appears to be down right now. Please try calling back at a later time. You can report this problem by e-mailing the team at southbend at codeforamerica d0t org."

(We could alternately funnel to the web site, but it might be down if this error is playing.)

daguar commented 11 years ago

I've recorded a quick-and-dirty version and thrown it on production for now, just because the application error thing is so effing jarring.

You can give it a listen here: https://s3.amazonaws.com/south-bend-cityvoice-abandoneds/fallback.mp3

daguar commented 11 years ago

Closing for now since my mp3's acceptable; can reopen if need more.