CityVoice surveys happen in the wild. Users are prompted to call by signage in parks and streets amidst the aural unpredicatablity of the urban environment. Passing sirens, hollering children, and a hundred other distractions make survey questions momentarily hard to hear. On top of hard to hear audio, add Cityvoice questions that might feel unfamiliar, nuanced to participants.
Proposed solution:
End each question by giving the user the choice to "Press 3 to repeat the question."
CityVoice surveys happen in the wild. Users are prompted to call by signage in parks and streets amidst the aural unpredicatablity of the urban environment. Passing sirens, hollering children, and a hundred other distractions make survey questions momentarily hard to hear. On top of hard to hear audio, add Cityvoice questions that might feel unfamiliar, nuanced to participants.
Proposed solution: End each question by giving the user the choice to "Press 3 to repeat the question."