show_request() currently has a small algorithm for trying to fix the SR# if it can't find the one originally asked for (strip it to just numbers and, depending on length, prefix with the current year and add the dash after the first two digits). This is specific to Chicago (and most Motorola CSR-based systems). This should be a more generic, pluggable systems so that can work for other cities.
show_request() currently has a small algorithm for trying to fix the SR# if it can't find the one originally asked for (strip it to just numbers and, depending on length, prefix with the current year and add the dash after the first two digits). This is specific to Chicago (and most Motorola CSR-based systems). This should be a more generic, pluggable systems so that can work for other cities.