How might phone calls / text messaging work together with Welcome Packets?

[alexsoble]

A phone call could be an opportunity to:

• Establish a human connection
• Let the parent opt in
• Confirm an address, to make sure the welcome basket goes to the right place
• ... or find about an upcoming move
• Find out what services the parent needs most
• Find out what language the parent prefers to be contacted in

[dtaylorq]

I heartily support this idea and all of Alex's ideas/reasoning on this. The packets should be a gateway to increased communication. I like the idea of considering text messages as well as an ongoing quick and easy connection. Perhaps build in the option to text us when their address changes. So I'd add:

Find out what the preferred method of ongoing/yearly communications is.

[alexsoble]

Great addition @dtaylorq!

[marimuraki]

United Way Utah County sends monthly emails to parents sharing information on developmental benchmarks. According to the Welcome Baby program manager, the emails and loose-leaf packets are more popular than the booklet (for reasons yet unknown):

• "parents are reading this email more than Keeping Baby Healthy Guide booklet"
• "challenge is our moms don't read our booklet"
• "what they do read is our loose-leaf packets"

[marimuraki]

@alexsoble: Not too familiar with Textizen but could it work for Nomi's idea of weekly / monthly text messaging on child development?

[marimuraki]

In our Ready4K! phone call, the following two texting services for birth+ were mentioned:

• Text4Baby: "3 free text messages per week throughout your pregnancy and until your baby is one year old"
  • Which one best describes you?
  • I am pregnant.
  • I am a new mom (baby under 1 year).
  • I am a dad or parent.
  • I am a relative / friend of a pregnant / new mom.
  • I am a healthcare provider or other observer.
  • Due date or birth date
  • Zipcode
• BrightbyThree: Ben Y. said that he would connect Nomi with Christopher Price.
  • "Bright by Text is our free text-messaging system that sends weekly educational messages targeted to the specific age of a child. Each text links to a landing page with more information and soon, local resources and a short modeling video. Just text “BRIGHT” to 444999 to get started!"

@alexsoble @AmirHadjihabib: Sign up! ^_^ I signed up for BrightbyThree.

[marimuraki]

[marimuraki]

Here's the summary we are pulling together on:

• Text4Baby
• Bright by Text
• Let's Talk

@RebeccaCoelius: @alexsoble @AmirHadjihabib would love to pick your brain on Text4Baby. We hear you have experience / expertise on the program.