Add a manual section for "Paying Balances" instructions

[wittejm]

The mockups in #1191 both have a link for more information on "Paying Balances". These need a destination.

Tagging the leads @michellelsfong @michaelzhang43 for the in-progress manual redesign.

Related to #1226 and #1227.

[michellelsfong]

Let's start with what that copy is. Would you mind drafting/finding it? @michaelzhang43

[michaelzhang43]

Paying Balances A client must pay or otherwise resolve any balance owed on a case before any charges on that case are eligible. This includes probation fees. It does not matter if a debt is "in collections." Court debt can be paid directly to the clerk's window in the Circuit Court in which the debt is owed.

Additionally, as of June 15, 2020, it is the policy of the District Attorneys in Multnomah and Douglas Counties to object to expungement if a person owes ANY money to the State in ANY County. This includes debts on unrelated criminal cases, traffic tickets, and child support. This also includes any fines and fees owed to Municipal Courts (which do not show up in OECI or RecordSponge results).

[michellelsfong]

@michaelzhang43 what do you think of combining this & Assumption 1 #3?

Something like this:

[michaelzhang43]

Hmm

Maybe we could cut the last paragraph (starting with 'additionally') and just link to that section of the Manual?

[michellelsfong]

Yup, sounds good!

@wittejm the change should just be copy. Let's update the third bullet in assumption 1 to this:

3. The client does not owe money to the State, including probation fees, child support, traffic tickets. A personal is not eligible for expungement if they owe money in the case they are trying to expunge. If a person owes money on any matter - including traffic violations, child support, and probation supervision - district attorneys will object in at least the following counties: Multnomah, Douglas. The Balance shows money the person owes to the Circuit courts, but does not show balances in Municipal courts, or for child support, or probation supervision fees. It does not matter if a debt is “in collections.”

Court debt can be paid directly to the clerk’s window in the Circuit Court in which the debt is owed.

[Edited Jun 26 to be more clear]

[wittejm]

Thanks! I'm updating the labels since it's an open issue now and the only remaining todo is edit the html.

[hmarcks]

Should we continue to update the Google Doc or just treat this as the source of truth now? The main advantage I see of keeping the Google Doc up-to-date is that it has a nice interface to suggest and approve changes, but may not be worth the effort.

[wittejm]

Good question. I agree keeping them synced could be too much hassle. Can we only use github issues for this? It's a bit clunkier for documentation editing, but it's also nice to have all of our discussion in one place.

[hmarcks]

Sounds good to me

[swervinerv]

Picking this up and wanted to check that I understood the copy changes correctly. Below is a screen shot of the changes made.

[swervinerv]

@wittejm do we also want to add the link to the manual from #1191 as part of this issue? If so should we display the link all of the time or only if the total balance due is more than $0?

[michellelsfong]

@swervinerv (Reposting because I noticed some errors!) The copy should be this:

3. The client does not owe money to the State, including probation fees, child support, traffic tickets. A personal is not eligible for expungement if they owe money in the case they are trying to expunge. If a person owes money on any matter - including traffic violations, child support, and probation supervision - district attorneys will object in at least the following counties: Multnomah, Douglas. The Balance shows money the person owes to the Circuit courts, but does not show balances in Municipal courts, or for child support, or probation supervision fees. It does not matter if a debt is “in collections.”

Court debt can be paid directly to the clerk’s window in the Circuit Court in which the debt is owed.

[wittejm]

@swervinerv Yeah, we can include both links (from the summary panel, and from the in-case banner) in the PR. I'm inclined to say the link in the summary panel should always show even if the total is $0. My thinking is, a new user might see the $0 and still be curious to have the link for more information. Also, it might seem weird when a user does a few searches and the link is alternately visible or not. That said, I trust @hmarcks' intuition on the UI more than my own.

[hmarcks]

Agreed, and it simplifies things.

[wittejm]

completed with #1283