codesandbox official website doesn't load

[Enjoy2Live]

🐛 bug report

Preflight Checklist

• [x] I have read the Contributing Guidelines for this project.
• [x] I agree to follow the Code of Conduct that this project adheres to.
• [x] I have searched the issue tracker for an issue that matches the one I want to file, without success.

Description of the problem

the website doesn't load at all since 2 months now. I'm based in Saudi Arabia (in case this is going to help!)

How has this issue affected you? What are you trying to accomplish?

I had some projects on codesandbox and I always use it and of course I want to access codesandbox normally again!

To Reproduce

Link to sandbox: codesandbox official website

Your Environment

Software	Name/Version
Сodesandbox	codesandbox.io
Browser: Edge	88.0.685.3 (Official build) dev (64-bit)
Operating System: Pop os	20.10

[SaraVieira]

Hey!

What is your browser? Did you try in another one?

Or another isp

[Enjoy2Live]

I tried it in every browser and I don't think it's related to the browser it's about where I am located. I tried proxy and it worked now. keep in mind it used to work with no need to go through proxy before two months!

[SaraVieira]

Hey

I do not think this is on us tho, one of the things we use must have a restriction we do not know about and I am sorry.

Can you test opening this for me pls: https://codesandbox.stream/ or https://pr5102.build.csb.dev/s/new

Does it open?

[Enjoy2Live]

Yup they work just fine. Can I use them instead of the main one? Thanks.

[SaraVieira]

Those ones don't have the production database or a way to sign in without accessing the production website to get a token :/

I'm sorry for the problem, we are trying to see if it could be cloudflare or something else we only use in production

[b3of]

I thought it's down everywhere! Same issue here..

Any updates?

[SaraVieira]

Hey

Sorry for the issue, are you also from Saudi arabia?

[b3of]

@SaraVieira Yes. I'm from Saudi Arabia

[SaraVieira]

Will keep digging, so far I can't really tell why this is happening

[garethx]

What error message do you see, if there is one, and can you also let us know which internet service provider you use? Thanks.

[b3of]

@garethx Common "This site can’t be reached" message.

Full message:

This site can’t be reachedcodesandbox.io’s server IP address could not be found. Try:

Checking the connection Checking the proxy, firewall, and DNS configuration ERR_NAME_NOT_RESOLVED

Internet service provider is STC

[garethx]

Thanks @b3of. Do you use STC too @Enjoy2Live ?

[Enjoy2Live]

hey @garethx , yes it's STC. for some reason the website doesn't load with fiber connection only. I tried it with all other connections and all ISPs (including STC!) and it works just fine. so issue only occurs on fiber connection!

[b3of]

@Enjoy2Live I tried it with 4G and still not loading, so, for me, it's not only fiber connection..

[garethx]

Thanks for the details here. What we have seen before are ISP-specific blocks, where they've blocked the whole domain due to phishing reports, and in some of those cases, rather than show a screen explaining they just let it error out. This might be the case here too, so I'll take a look and see if we've been mistakenly added to some blocklist.

Can you access https://new.csb.app/? I just want to make sure it's just codesandbox.io only.

[Enjoy2Live]

I see a blank page. with bunch of errors in the console

[Enjoy2Live]

@garethx @SaraVieira the website works at this moment. just wanted to let you all know!

[SaraVieira]

That's awesome!

It must have been an ISP again, it happened it spain 😭

[Enjoy2Live]

the issue still persist, I started to believe that it's a lost cause! thanks for your time and effort and hopefully this will get fixed soon :)

[adotnusiyan]

@SaraVieira @garethx This shouldn't be closed. I still have the same issue. from Saudi Arabia

[TBuryanek]

Exactly same issue. Location Europe. Chrome, Edge, VPN on/off does not matter. Website cannot be open - ERR_TUNNEL_CONNECTION_FAILED