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codewars / codewars.com

Issue tracker for Codewars
https://www.codewars.com
BSD 2-Clause "Simplified" License
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CW-225: want to cancel subscription, but have such issue #3147

Closed faceless121212 closed 6 months ago

faceless121212 commented 8 months ago

Снимок экрана 2024-01-21 223956

hobovsky commented 8 months ago

Could you please send an email to info@codewars.com with information that you want to cancel your subscription? I notified admins about your issue and someone should take a look at it at the beginning of the week, but I think it will be easier for them when you send them an email.

VanessaGreene commented 8 months ago

Thank you @hobovsky, for directing this to support. @faceless121212 I'm sorry you encountered this issue, we are currently investigating this error, and I hope to have an update for you shortly.

chrisrandledev commented 6 months ago

I am still getting this issue when trying to view my Red Subscription page. I'm annoyed as I've been paying for months and not using this Red account. £19 a month is a lot and if I didn't know better I would say this issue was being left in on purpose.

VanessaGreene commented 6 months ago

Hi @chrisrandledev, we are aware of this bug and our team are actively working on an updated solution as we speak. In the meantime, please email info@codewars.com today and our support team will cancel your subscription. We are sorry that you've had a negative experience in updating your subscription, this isn't our intention. Can you please add further information to your support email regarding your last bills and this amount sounds incorrect for a monthly subscription.

chrisrandledev commented 6 months ago

Sure I will do. Thanks for the prompt response

From: Vanessa @.> Sent: 08 March 2024 10:38 To: codewars/codewars.com @.> Cc: Chris Randle @.>; Mention @.> Subject: Re: [codewars/codewars.com] CW-225: want to cancel subscription, but have such issue (Issue #3147)

Hi @chrisrandledevhttps://github.com/chrisrandledev, we are aware of this bug and our team are actively working on an updated solution as we speak. In the meantime, please email @.**@.> today and our support team will cancel your subscription. We are sorry that you've had a negative experience in updating your subscription, this isn't our intention. Can you please add further information to your support email regarding your last bills and this amount sounds incorrect for a monthly subscription.

— Reply to this email directly, view it on GitHubhttps://github.com/codewars/codewars.com/issues/3147#issuecomment-1985454563, or unsubscribehttps://github.com/notifications/unsubscribe-auth/A4A3GENCXP7IGLOHUCJDJJLYXGIIRAVCNFSM6AAAAABCEGSTXCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSOBVGQ2TINJWGM. You are receiving this because you were mentioned.Message ID: @.***>

VanessaGreene commented 6 months ago

Please refer to issue 3139 for further updates.