Tabnine switching between Pro and Starter edition

NumicDev commented 1 year ago

please complete the following information:

OS version: [Win 11]
Editor: [vscode]
Editor version:1.79.2
Programming language: [ts]
TabNine extension version: 3.6.60

Issue Details:

I am also experiencing the same problem that someone else logged. My Tabnine starts in Pro but if I alt-tab or just leave the editor for a minute or 2 the it switches to Starter and then I have to restart the editor to get it back to Pro. This is very counterproductive.

gz#24468

(related to Zendesk ticket #24468)

TzufTabnine commented 1 year ago

@NumicDev Are you behind Proxy/VPN/Firewall/Antivirus? Please follow the steps here. Also, please send us the log files. See here how to do that.

NumicDev commented 1 year ago

@TzufTabnine

No I am not. I already sent the Log files to TabNine

stale[bot] commented 1 year ago

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

codota / TabNine

Tabnine switching between Pro and Starter edition #612