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codota / tabnine-intellij

Jetbrains IDEs client for TabNine. Compatible with all IntelliJ-based IDEs. https://plugins.jetbrains.com/plugin/12798-tabnine
https://www.tabnine.com/install/intellij
MIT License
523 stars 64 forks source link

hub stays as loading #726

Closed pseidl-ds closed 5 days ago

pseidl-ds commented 1 week ago

grafik

IntelliJ IDEA 2024.2.0.1 (Ultimate Edition) Build #IU-242.20224.387, built on August 13, 2024 Licensed to doubleSlash Net-Business GmbH / Patrick Seidl Subscription is active until May 8, 2025. Runtime version: 21.0.3+13-b509.4 amd64 (JCEF 122.1.9) VM: OpenJDK 64-Bit Server VM by JetBrains s.r.o. Toolkit: sun.awt.windows.WToolkit Windows 11.0 GC: G1 Young Generation, G1 Concurrent GC, G1 Old Generation Memory: 2048M Cores: 16 Registry: ide.experimental.ui=true scala.erase.compiler.process.jdk.once=false org.toml.json.schema=false Non-Bundled Plugins: Batch Scripts Support (1.0.13) org.intellij.plugins.hcl (242.20224.159) PythonCore (242.20224.300) com.jetbrains.rust (242.20224.309) google-java-format (1.22.0.0) com.jetbrains.jax.ws (242.20224.159) com.tabnine.TabNine (1.129.0) Pythonid (242.20224.387) com.intellij.aqua (242.20224.393) com.intellij.ml.llm (242.20224.393) PlantUML integration (7.10.1-IJ2023.2) com.jetbrains.packagesearch.intellij-plugin (242.0.12) com.intellij.jsf (242.20224.159) org.sonarlint.idea (10.8.1.79205) org.intellij.scala (2024.2.20) net.ashald.envfile (3.4.2) Kotlin: 242.20224.387-IJ

IntelliJ Logfiles attached. idea.log

gz#34821

(related to Zendesk ticket #34821)

TzufTabnine commented 1 week ago

Hi Please try this - https://support.tabnine.com/hc/en-us/articles/5760725346193-Connectivity-possible-issues If it is not helpful, please send us the IDE proxy settings (if you have any) and the all the logs: https://support.tabnine.com/hc/en-us/articles/5283541356689-Getting-logs-on-JetBrains

pseidl-ds commented 1 week ago

@TzufTabnine: The connectivity checks were successful and no IDE proxy settings are used. The IntelliJ logs are already attached and no Tabnine logs are available after configuring the log file path like described.

TzufTabnine commented 1 week ago

@pseidl-ds What browser do you use? Do you managed to sign in? Do code completions work?

pseidl-ds commented 1 week ago

@TzufTabnine I use the IntelliJ Tabnine plugin, so there is no browser involved. No, I could not manage to sign in as the "Loading..." massage is the first thing which appeared after the plugin installation in IntelliJ. As I only see the "Loading..." message, code completions do not work.

amirbilu commented 6 days ago

Hi @pseidl-ds - can you share the output of Get-ChildItem -Recurse | Format-Table FullName inside C:\Users\pseidl\.tabnine\

pseidl-ds commented 6 days ago

@amirbilu Yes, here is the output:

PS C:\Users\pseidl\.tabnine> Get-ChildItem -Recurse | Format-Table FullName
FullName
--------
C:\Users\pseidl\.tabnine\4.187.0
C:\Users\pseidl\.tabnine\4.187.0\x86_64-pc-windows-msvc
C:\Users\pseidl\.tabnine\4.187.0\x86_64-pc-windows-msvc\TabNine-deep-cloud.exe
C:\Users\pseidl\.tabnine\4.187.0\x86_64-pc-windows-msvc\TabNine-deep-local.exe
C:\Users\pseidl\.tabnine\4.187.0\x86_64-pc-windows-msvc\TabNine-server-runner.exe
C:\Users\pseidl\.tabnine\4.187.0\x86_64-pc-windows-msvc\TabNine.exe
C:\Users\pseidl\.tabnine\4.187.0\x86_64-pc-windows-msvc\TabNine.zip
C:\Users\pseidl\.tabnine\4.187.0\x86_64-pc-windows-msvc\WD-TabNine.exe
amirbilu commented 5 days ago

Can you try to remove .tabnine dir completely + restart the plugin + resend idea.log?

pseidl-ds commented 5 days ago

@amirbilu: After removing the .tabnine dir completely, it worked again. Do you still require the logs? Otherwise, this issue can be closed.

TzufTabnine commented 5 days ago

Great!