win11 got bluescreen by tabnine-vscode

[charryong]

please complete the following information:

• OS version: [e.g. Win 11]
• Editor version [1.80.0]:
• Programming language: [python]
• TabNine extension version:

• 

gz#24957

(related to Zendesk ticket #24957)

[TzufTabnine]

@charryong Please send us the log files (devtools +engine). See here: https://support.tabnine.com/hc/en-us/articles/5283127765265-Getting-Tabnine-Logs-on-VSCode how to do that.

Tabnine Support.

[TzufTabnine]

Also, please try this

[charryong]

tabnine_rCURRENT.zip

[yonip23]

@charryong hi, Please share the following:

1. How did you discover that Tabnine caused the bluescreen - please share your evidence.
2. Your VSCode logs: use the Developer: Open Logs Folder command.
3. Your VSCode console output: use the Developer: Toggle Developer Tools command, and share the console output from there.

Kind regards, Yoni

[charryong]

070523-11109-01.zip The file is sent to microsoft,their answer the bluescreen is caused by the tabnine.

[charryong]

The system is crashed,so i can't get VSCode logs

[charryong]

tabnine_rCURRENT.zip

This file is I try it again following your answer in a python file,the bluescreen got again.They suggested me to unistall the tabnine.

[charryong]

This was ok.

[yonip23]

Did Microsoft mention which process caused the blue screen specifically? Let's check if it caused by the deep local process: Please open your config file (Hub -> Settings -> Config file path) and set: "deep_completions_work_mode": "CloudOnly", "local_enabled": "No" Then kill all Tabnine processes - TabNine, TabNine-deep-local TabNine-deep-cloud WD-TabNine, and restart your IDE. Lmk if that helped

[charryong]

no, not said more details. where is the config file?

[TzufTabnine]

https://support.tabnine.com/hc/en-us/articles/5232194870673-Config-file-location

[charryong]

now is the Hybrid,turn it to the Cloud?

[yonip23]

yes 👍🏻

and after you restart, please verify that no TabNine-deep-local.exe process is running on your machine

[charryong]

no bulescreen,but didt not worked.

[yonip23]

Can you send the binary logs from this session?

Also, please close the IDE, kill all Tabnine processes, delete c:\Users\cylot\AppData\Roaming\Code\User\globalStorage\tabnine.tabnine-vscode\binaries and restart - looks like you experienced a corrupted state.

[charryong]

tabnine_rCURRENT.zip

[yonip23]

I see that you're using an unofficial Tabnine plugin: https://marketplace.visualstudio.com/items?itemName=svipas.code-autocomplete Please uninstall it and install the official plugin: https://marketplace.visualstudio.com/items?itemName=TabNine.tabnine-vscode