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coe-google-apps-support / oct-portal

City of Edmonton Service Management Portal
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Set assignee user on Remedy Work Item creation #59

Open dchenier opened 6 years ago

dchenier commented 6 years ago

See email from Feng Wed, Jan 31, 2018 at 10:22 AM

dchenier commented 6 years ago
firlas<.ns0:ASLOGID> is an example of the user "First Last" being assigned to the ticket. Once we detect changes in Remedy we should look up the user in AD or the people server to inform Octavia who it is assigned to.