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cognidox / OTRS-Joomla-Gateway

Provides seamless access to OTRS tickets through Joomla
https://www.cognidox.com/
10 stars 3 forks source link

Reply button not working #18

Closed digitalreal closed 12 years ago

digitalreal commented 12 years ago

Hello! thanks for the great bridge! i installed and everything works but the reply button. json is enabled (v1.2.1), php 5.2.6 is running. i tried it with firefox and safari on a mac. when i click on reply, another page opens, clean white with a reply form. writing some text and clicking on submit does nothing. when i click cancel or hit the back button of the browser i see a new entry. i tried to switch off the mootools call as described in the other issue but nothing happened. please help! thanks in advance, ingo

vittala commented 12 years ago

Hi Ingo

What version of Joomla are you running, and what is the editor plugin active on your site?

When you say "another page opens" - is it a popup window over the bug, or does it take up the whole page?

Regards Vittal

digitalreal commented 12 years ago

Hi Vittal, thanks for your fast reply! running joomla 1.5.23. the click on reply took me to t new whole page. i found a solution through trial and error (although i got nearly mad!): there was a call to a google hosted javascript (although js was already locally called):

i removed it and now it's working. thanks again, best, ingo