At the moment, the gateway sends richtext formatted content to OTRS. This means it's only compatible with OTRS 2.4 (versions before this do not support the richtext functions in the Layout module).
The OTRS package should be updated to allow richtext submissions and store the richtext parts as attachments, while leaving the plain text part as the message body.
At the moment, the gateway sends richtext formatted content to OTRS. This means it's only compatible with OTRS 2.4 (versions before this do not support the richtext functions in the Layout module).
The OTRS package should be updated to allow richtext submissions and store the richtext parts as attachments, while leaving the plain text part as the message body.