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cognidox / OTRS-Joomla-Gateway

Provides seamless access to OTRS tickets through Joomla
https://www.cognidox.com/
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Ticket::Frontend::CustomerTicketMessage###Queue does not work with OTRS-Joomla-Gateway #20

Closed Samifighter closed 12 years ago

Samifighter commented 13 years ago

If you set Ticket::Frontend::CustomerTicketMessage###Queue to yes and set Ticket::Frontend::CustomerTicketMessage###QueueDefault to something, the New Ticket page in Joomla still allows the user to select a Queue.

vittala commented 13 years ago

Hi

Which version of OTRS are you using?

Regards Vittal

Samifighter commented 13 years ago

Hi,

I'm using version 3.0.10.

Best regards

Sven Teichmann

vittala commented 13 years ago

Thanks Sven

From the initial looks of things, we're not filtering the list of queues returned by GetTicketQueues in Kernel::System::JoomlaGateway. It should be a case of adding some filtering on the list based on whether both Ticket::Frontend::CustomerTicketMessage###Queue and Ticket::Frontend::CustomerTicketMessage###QueueDefault are set.

We'll look into it.

Regards Vittal

vittala commented 13 years ago

Hi Sven

I've checked in a possible fix for this as 39ba533. You can either apply this change, or use the whole file from https://github.com/cognidox/OTRS-Joomla-Gateway/blob/39ba5330a9d7a7fb045d8e5f93c163739698cba7/otrs_joomla_module/Kernel/System/JoomlaGateway.pm.

The update will be included in the next release.

Regards Vittal

vittala commented 12 years ago

This update has now been included in release 0.9.2.

Regards Vittal