In tickets view the creation time is updated with replys from creator.
In ticket view the creation time is the creation time of the ticket.
Both happens in default.php in "site\views\tickets\tmpl" and "site\views\ticket\tmpl".
Bad Fix: rename the fields from created in request and from changed in answer
Good Fix: Creation Time should be creation time of tickets, and not changed with replys from creator.
In tickets view the creation time is updated with replys from creator. In ticket view the creation time is the creation time of the ticket. Both happens in default.php in "site\views\tickets\tmpl" and "site\views\ticket\tmpl".
Bad Fix: rename the fields from created in request and from changed in answer Good Fix: Creation Time should be creation time of tickets, and not changed with replys from creator.