Allow registered users to file tech support tickets. These are simple requests and need only be seen by users who are a part of the tech support group. Provide for a subject, description, source (hardware/software/don't know) and severity/priority.
It might be another useful feature to have some way to allow users to join this group themselves.
Severities/Priorities:
Critical (I can't play in an official tournament)
High (I can't play in an unofficial tournament)
Medium (I can't play a game I want to play)
Low (I don't know how to do something)
Trivial (I have a question)
Allow registered users to file tech support tickets. These are simple requests and need only be seen by users who are a part of the tech support group. Provide for a subject, description, source (hardware/software/don't know) and severity/priority.
It might be another useful feature to have some way to allow users to join this group themselves.
Severities/Priorities:
Critical (I can't play in an official tournament) High (I can't play in an unofficial tournament) Medium (I can't play a game I want to play) Low (I don't know how to do something) Trivial (I have a question)
Groups:
Tech Support Admins Tech Support Users
Permissions:
support.open support.close support.administrate support.view