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colloqi / piSignage

Digital Signage Player Software for Raspberry Pi, more details at
http://pisignage.com
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Players unresponsive, ping ok, ssh and web if ko #146

Open andreacc81 opened 3 years ago

andreacc81 commented 3 years ago

I have 2 players (in a remote branch office...) registered on onprem server that at least once a week are unresponsive, red dot in players menu on server, ping is ok, ssh and web interface are not respondig. They come back online with a power cycle. They are updated to version 2.9.9 running on pi 4 4gb. When the come back online i can't find anything useful in logs

andreacc81 commented 3 years ago

image I set daily reboot at 00:00, one of the two machines went unresponsive 2h and 30min after reboot. Still pinging but unmanageable. Really need to solve this issue

colloqi commented 3 years ago

Try upgrading the Raspbian OS

sudo apt update
sudo apt full-upgrade -y
andreacc81 commented 3 years ago

Both upgraded as instructed Still becoming unresponsive after a couple of days

colloqi commented 3 years ago

Please send us the player log /home/pi/forever_out.log at support at pisignage.com

GT3CH1 commented 2 years ago

I found that updating from version 2.9.x to 3.x.x broke the client completely, as my server didn't fully download an update, thus causing the unzipping of the new update to fail. I had to copy the piSignagePro folder from one client to another to resurrect it.