Closed gajjartejas closed 4 months ago
Rosanne Fernando (CometChat Team) replied:
Hello Tejas,
Thanks for reaching out with your concern. I am Rosanne from the Support team.
I've forwarded your issue to the implementation team. You will be hearing from them shortly.
Regards.
Rosanne Fernando CometChat
Hello,
we have paid account in the comet chat for walid@lawzebras.com
if this issue not solved, we are going to drop SDK soon, video/audio calls working for some user and not working for some users like above issue.
Afroz Khan (CometChat Team) replied:
Hi there,
We have reviewed your implementation, and everything appears to be working fine on our end. To help us investigate further, could you please share few test users UID
who are facing this issue along with the AppId
, App region
and authKey
.
You can share the Auth Key with us securely using https://onetimesecret.com. This can be easily deleted once our testing is complete. Also, please don’t forget to share the passphrase so we can access the key.
Regards,
Afroz Khan CometChat
Hello,
We have resolved the issue by deleting the user, recreating the user with the same ID, and adding the user back to the group from cometchat. This approach has fixed the problem for now. We will monitor the situation and inform you if the issue reoccurs.
Thank you.
Afroz Khan (CometChat Team) replied:
Hi,
Thank you for the update. I'm glad to hear that the issue has been resolved by deleting and recreating the user. Please continue to monitor the situation and let us know if the issue reoccurs.
Best regards,
Afroz Khan CometChat
Here is a code:
Render:
Deps used