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communitiesuk / mhclg-epc-alpha

MHCLG EPC Alpha
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[Service Standard] Make sure users succeed first time #34

Open jukesie opened 5 years ago

jukesie commented 5 years ago

To pass the alpha, beta and live assessments, you usually need to:

explain your service and what it does

show the majority of users of your service are succeeding the first time they try to use it

explain how you used research, testing and analytics to make substantial iterations to your service, including the assisted digital support model

explain all end-to-end user journeys, including assisted digital journeys, demonstrate that they work and how you tested them

explain the design options you’re considering for your assisted digital support

explain how you’ve designed your assisted digital support model to meet user needs and how you’re providing it - if you’re not providing it by telephone, face-to-face, talk through and on-behalf-of, you must explain why

explain how your assisted digital support will be sustainably funded and free to users

A-thorpe commented 5 years ago

Added funnel tracking to prototype to track completion rates. Link to issue: https://github.com/notbinary/mhclg-epc-alpha/issues/76