Closed jpalmerLinuxFoundation closed 4 years ago
Needs investigation with engineering write-up.
So in looking at the first user referenced, 3aa8c272-2600-47f6-b6bc-2cd60c761b48 has a signature == false in db. The logs from that timestamp show easycla was unable to match his email to the whitelist even though it was clearly present. This could have been related to the issue that Harold has just fixed with the whitelisting RexEx. It did not give the same error, though. Edit: Actually, the issue Harold fixed was domain whitelisting, not the email whitelisting that is happening here.
edit: removed the link to logs, i have the link if needed.
The second user put in a ticket about this https://jira.linuxfoundation.org/browse/SUPPORT-659 he had the wrong email on file in gerrit, the company had whitelisted a different email for him, so that was working as intended.
There are no other examples listed. I will look back through my tickets to identify any other issues related.
@WillsonHG , So if these happen to be the only examples the whitelisting functionality is working fine ?
@wanyaland I think there still may be a problem. The first example 3aa8c272-2600-47f6-b6bc-2cd60c761b48 failed an individual email whitelist check, even though it should have passed.
I am currently looking back through the tickets from October and there are a few tickets from that time that I think may be related. I'll post them as I investigate.
Summary For some Gerrit projects, some companies experience consistent issues in whitelisting their employees Project(s) experiencing most issues listed first:
3aa8c272-2600-47f6-b6bc-2cd60c761b48
Background
Expected behavior When a user does at least one of the following:
Confirms affiliation with the company that whitelisted them
The following 4 things are expected:
cla-*-signatures
table is added for individual (Consistently Failing
)Consistently Failing
)Consistently Failing
)Screenshots Gerrit (Settings > Agreements)
Environment
Additional Context Most recent users experiencing the issue with ONAP
3aa8c272-2600-47f6-b6bc-2cd60c761b48
d9882d77-4791-483b-9346-27a76a66d7a4
Acceptance Criteria The "done" criteria when this feature or problem is resolved. Such as:
References Gerrit Walkthrough Video: https://youtu.be/XQcRBuIPQVY Onboarding Details Possible support resources