compumatrix / portal

The Retail Distribution Network Portal for Cryptocurencies
https://www.compumatrix.com
MIT License
18 stars 0 forks source link

Initial error with first Cash-Out request #19

Closed boydlanc closed 7 years ago

boydlanc commented 7 years ago

When doing my first Cash-Out request in the Portal account of unifictraders (Boyd Lancashire), due to difficulties with copy and pasting the BTC address from my exchanger wallet at Coin Jar, 2 extra digits were included in that BTC number, being: 157Se1wPhYG8bepjYyvyUt5nVFNmjnPNaa1B. This error was not picked up until after the request was made, causing the request to fail. Upon realising the error, additional funds were sent to the Portal account which were used to pay for the purchase of the Silver card, which was part of the withdrawal request requirements.

Once that was cleared, a second Cash-Out request was made using BTC #: 1CjqWebGNJiCiMJQCLBgGz8kYNHcpkVgEX, along with further Compuceeds being sent to my OL account, for further investment in Trade-Ceeds. To date, neither of these transactions have progressed any further than the Portal Transactions, Cash-Out reports page, which both transactions say they are "Completed".

I have contacted my RR regarding this situation and as a result have been directed to submit this report. Can I please have this investigated, so that my subsequent Cash-Out and Transfer requests are able to go through and payout as has been indicated they would.

Thank you.

BlueMagic1 commented 7 years ago

As far as I can see at Admin panel, your cashout request to OL has been processed -

Admin GWalton 09/07/2016 04:56am Sent Cashout via Openledger for Boyd Lancashire

boydlanc commented 7 years ago

But whenever I enter the BTC number into the Block Chain Info search it says "not used in network" and the Compuceeds I transferred from the Portal to the OL account have not shown up and its been over 48 hours since I have done that.

On Fri, Sep 9, 2016 at 1:02 PM, BlueMagic1 notifications@github.com wrote:

As far as I can see at Admin panel, your cashout request to OL has been processed -

Admin GWalton 09/07/2016 04:56am Sent Cashout via Openledger for Boyd Lancashire

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/compumatrix/portal/issues/19#issuecomment-245805863, or mute the thread https://github.com/notifications/unsubscribe-auth/AVEPZckfbacgPpZlmcFkppYTrxa-GB0tks5qoMxNgaJpZM4J4pZs .

Boyd Lancashire

CEO Boydlanc Enterprizes Pty Ltd

Mobile +61414269755

Email: boydlanc@gmail.com

Executive Manager Compumatrix Inc.

Email boyd@compumatrix.us

Melbourne, Au : +61390881347

London, UK: +442074425482

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boydlanc commented 7 years ago

Would it be possible to find out if the problem behind this issue has been discovered and is being acted upon. If so, what time frame is estimated to rectify these issues?

Does it potentially put a delay on when the Cash Out payment will be sent to my external wallet?

Thanks

boydlanc commented 7 years ago

I do not understand why this has been closed when none of the issues I have enquired about have been resolved?

The 5150 compuceeds I have transfered from my Portal account still are not in my OL account and my Cash Out request is still to show up on the Block Chain.

Can I please get some clarification as to what the actual situation is.

On Fri, Sep 16, 2016 at 8:13 PM, Henry James Banayat < notifications@github.com> wrote:

Closed #19 https://github.com/compumatrix/portal/issues/19.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/compumatrix/portal/issues/19#event-791916731, or mute the thread https://github.com/notifications/unsubscribe-auth/AVEPZea5HLGwONcBxnomQaS_b-p1nscMks5qqmvEgaJpZM4J4pZs .

Boyd Lancashire

CEO Boydlanc Enterprizes Pty Ltd

Mobile +61414269755

Email: boydlanc@gmail.com

Executive Manager Compumatrix Inc.

Email boyd@compumatrix.us

Melbourne, Au : +61390881347

London, UK: +442074425482

Connecting the following Departments