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concretecms-community-store / community_store_easypost

Adds EasyPost.com integration to Community Store for Concrete CMS
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RC2 8.4.0 not working #1

Open Ta2Ta2 opened 6 years ago

Ta2Ta2 commented 6 years ago

Hi,

I have followed the exact steps to setup this add-ons on test environment. however on checkout it never work.

In easypost.com I added FedEx using test API and made sure USPS is enabled. In community store settings, I followed your video instructions. Also, I updated the easypost dependencies using composer

Live testing https://www.artinglow.net/tests/index.php/products/test-product

Thanks in advance

Mesuva commented 6 years ago

Pretty hard for me to tell what could be going wrong from just looking at the test site.

I haven't tested Easypost for a while, but I don't believe anything would have changed to cause it to become incompatible. You're welcome to email me some login details and I can take a look at your configuration. Products for example need a weight.

Ta2Ta2 commented 6 years ago

Thanks for the swift response.. email is sent.

Mesuva commented 6 years ago

I've tried a few things, but it can be really hard to debug due to the nature of the way it works.

Products must have some sort of weight and sizing. But I've put in the settings the fallback weight and size.

My next guess is that Easypost can't work out your From address. Have you tried another, simpler address (maybe the example I used in my video), to just get it working?

Beyond that I think it might need some debugging lines to work out what is happening.

Ta2Ta2 commented 6 years ago

I just did and seems to be the same - only custom shipping... I even checked the easypost.com if there any transition being posted but I found nothing.. maybe you can try it on your environment?

Mesuva commented 6 years ago

I'm happy to try at some point with the same settings - might be a few days before I have the opportunity to do that though.

Ta2Ta2 commented 6 years ago

Thank you - take your time..not in a rush..

Mesuva commented 6 years ago

I was able to get this working again, after a few tests and a bugfix here: https://github.com/concrete5-community-store/community_store_easypost/commit/d58c4647dd9332ead6b8982d1f84d661e5413caa I found that my fallback sizes weren't being applied, so you'll need to make those updates to your copy.

What I find with Easypost is that it's very fussy with things like weights, sizes and addresses, all have to be valid and sensible sizes to be able to return rates. That makes sense though.

I've been using the example addresses from their doco: https://www.easypost.com/getting-started.html and fallback sizes of 100 oz and 10 inches returns results for me:

screen shot 2018-05-20 at 10 32 24 pm
Ta2Ta2 commented 6 years ago

Confirmed! the fix is working and I'm able to retrieve shipping rate for now.

Thanks a million

Mesuva commented 6 years ago

That's great to hear - thanks for the confirmation

Ta2Ta2 commented 6 years ago

Have you tried to prepare the shipping label? it seems not working as I'm getting ZIPcode format error if the order within USA. Unable to complete shipment purchase: Zipcode format must be zzzzz[pppp]

In case of international orders, it give the below error

Unable to proceed, 'customs_info' is required for international shipments, shipments bound for US military bases, or US territories. Please see https://www.easypost.com/docs/api#customs for more information.

On May 22, 2018, at 10:22 AM, Ryan Hewitt notifications@github.com wrote:

That's great to hear - thanks for the confirmation

— You are receiving this because you modified the open/close state. Reply to this email directly, view it on GitHub, or mute the thread.

Mesuva commented 6 years ago

I'm not aware of that custom_info requirement, never saw that when testing.

I did have it producing labels originally - I can test again though.

Mesuva commented 6 years ago

I was able to in testing successfully purchase as shipping label. Initially I found that it wasn't working as my From address has an incorrect phone number length. For your error message, have you got a 5 digit zip code stored against your From Address in the settings for the shipping method?

The customs_info requirement is more complex than just an extra text field - I'll be honest and say I'm not in a position where I can justify adding that feature myself as it's just not a requirement of any of my current projects.