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concretecms-community-store / community_store_stripe

Stripe payment add-on for Community Store for concrete5
MIT License
7 stars 2 forks source link

Card Declined warning? #11

Open madesimplemedia opened 6 years ago

madesimplemedia commented 6 years ago

Hi,

Does the customer get a warning if their card is declined? I know we can check in Stripe, but I wondered if the user gets a warning as we currently have a user who didn't know if it went through or not?

Thanks

Mesuva commented 6 years ago

Yes, it should be pretty obvious when it declines. Did this particular user get a receipt/order notification and it show as paid?

mnakalay commented 6 years ago

You should get an error message right away during check out.

On the other hand Stripe can email your clients directly for failed payments, that's a something you have to set from your Stripe dashboard. https://stripe.com/docs/dashboard/receipts

To be more precise, during check out Stripe checks that the card is valid (number, date) and there are no red flags attached to it. If any of thse fails you'll get an error message right away.

But problems linked to the card not having the necessary funds might appear later. Usually shortly after wards. It depends on the situation. In that case you should set Stripe to send emails on failed payments.