0 backups but Account has run out of space

[tukoz]

Hi, After I deleted all of my Cyphertite's backups, they're still counted present by cyphertite, which prevents me to do any new backup :/ Before deletion:

Used Space:    61.12%    4.89 GB of 8 GB 

$ cyphertite -me <md_filename>
$ ctctl cull [x2]
$ cyphertite -mt
867 Nov 10 18:49    crypto.secret

But

1. My Account still shows

   Used Space:    61.12%    4.89 GB of 8 GB 

2. The 1 MB backup I'm trying to run always ends up with:

   $ ct -E <EXCLUDE> -cHf <md_backup> /path_to_the_1MB_folder_to_backup/
   chunk write failed: Account has run out of space - Please log in to your cyphertite.com account or contact support@cyphertite.com

Please what am I doing wrong? Why are the deleted files still (counted) on your servers? And how the ~1 MB backup results in the above message? I've read issues #50 and #90 to #93 which are slightly different (ct -mt listed these clients' backups)

cyphertite.conf:

ctfile_mode       = remote
ctfile_remote_auto_incremental  = 1
ctfile_max_incrementals = 7
ctfile_cull_keep_days = 30
ctfile_differential_allfiles    = 0

[SirHumphreyAppleby]

I can confirm I also had this issue with the free account. I assumed it was due to my account initially being cancelled and then reactivated. I had hoped to use that account name for my subscription, but due to that problem I used another one I had created while I waited for the reactivation.

Data is not deleted immediately. If you delete a backup and recreate it, deduplication will still happen. What triggers the server-side deletion I don't know, but I don't think anything 'deleted' should be counted against your quota, and even if retained for a period, should be silently deleted without any interaction from the client. Hopefully one of the developers will give us a bit more insight in to how this works (or is meant to work).

[tukoz]

Thank you SirHumphrey for confirming a rather strange issue, and nicely describing what a user expects.

ps I'm still testing cyphertite before going pro with it eventualy.

[marcopeereboom]

We will have a look at this. Thank you for reporting.

[tukoz]

Hi, situation's stalled ie no possible backup. Any news welcome :+1:

[tukoz]

Back to work since yesterday, thanks you.