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conformal / cyphertite

A high-security scalable solution for online backups.
https://www.cyphertite.com/
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Backups are not available #113

Open lordgraystoke opened 9 years ago

lordgraystoke commented 9 years ago

I am a new user for Cyphertite. I see that three scheduled backups have successfully completed and almost 18 gb of space have been used. However, Cyphertite keeps saying that no backups are available, under Browse Backups. Clicking on Browse Backups brings up an empty Cyphertite/Online Backups folder. Hitting the Browse Tag button under history does the same thing.

lordgraystoke commented 9 years ago

I use Win 7 and have AVG Internet Suite installed - AVG is not objecting to Cypheritite.

Now I am getting a "Bad File Descriptor" notice and the backup is aborting.

sy-p commented 9 years ago

Are you attempting to backup a network attached drive or a shared folder?

In certain situations, Cyphertite is unable to make backups from network attached drives or shared folders. This is due to how Windows handles multiple accounts, stored credentials, and network access. Cyphertite generally runs under the System account so we can have sufficient rights to backup any file on the machine and do scheduled backups properly. That said, the System account may not have proper access to network drives when you try to make a backup from them.

We have agreed this is a problem and put it on our to do list.

There are 3 workarounds I can think of that can help you in the short run while we design a fix:

  1. Copy the files from the network store locally, and then make the backup. (might be ok if these files do not change often and there is enough local storage space)
  2. If you have physical access to the machine where your files are stored, install Cyphertite on that machine and make the backups locally.
  3. This one is a little tricky, but SHOULD get around the Windows user account and stored credentials issue... Do the following...
start menu -> Cyphertite Command Prompt
type "net stop cyphertite"
type "ctd.exe -Dlmgr"
You will have to reconfigure Cyphertite via the wizard with your

username, password, and crypto passphrase Now go to explorer and attempt a right-click backup of the mapped network drive files you are interested in If this works, allow command prompt window to stay open until backup completes After the backup is complete, press "Ctrl+C" on the command prompt window type "net start cyphertite" and now everything is back to normal.

The process above should run Cyphertite in the USER account which

should have proper access to the mapped network drive. We have tested it on our system here and it has worked, but with limited testing I cannot guarantee it will work on your setup... but it has a good chance.

The process above will be needed every time you want to backup the data on the mapped network drive until we design and release a fix for this issue. (hopefully your network data doesn't change much??)

Let me know if any of this helps. I hope to hear back from you!

Thank you, Team Cyphertite

lordgraystoke commented 9 years ago

I'm not knowingly trying to back up networked files. How would I tell if a file or folder is networked? I'm just backing up my files and folders under my user account, and the user accounts of my wife and daughter on the same computer. On Mar 5, 2015 1:40 PM, "sy-p" notifications@github.com wrote:

Are you attempting to backup a network attached drive or a shared folder?

In certain situations, Cyphertite is unable to make backups from network attached drives or shared folders. This is due to how Windows handles multiple accounts, stored credentials, and network access. Cyphertite generally runs under the System account so we can have sufficient rights to backup any file on the machine and do scheduled backups properly. That said, the System account may not have proper access to network drives when you try to make a backup from them.

We have agreed this is a problem and put it on our to do list.

There are 3 workarounds I can think of that can help you in the short run while we design a fix:

  1. Copy the files from the network store locally, and then make the backup. (might be ok if these files do not change often and there is enough local storage space)
  2. If you have physical access to the machine where your files are stored, install Cyphertite on that machine and make the backups locally.
  3. This one is a little tricky, but SHOULD get around the Windows user account and stored credentials issue... Do the following...

start menu -> Cyphertite Command Prompt type "net stop cyphertite" type "ctd.exe -Dlmgr" You will have to reconfigure Cyphertite via the wizard with your

username, password, and crypto passphrase Now go to explorer and attempt a right-click backup of the mapped network drive files you are interested in If this works, allow command prompt window to stay open until backup completes After the backup is complete, press "Ctrl+C" on the command prompt window type "net start cyphertite" and now everything is back to normal.

The process above should run Cyphertite in the USER account which

should have proper access to the mapped network drive. We have tested it on our system here and it has worked, but with limited testing I cannot guarantee it will work on your setup... but it has a good chance.

The process above will be needed every time you want to backup the data on the mapped network drive until we design and release a fix for this issue. (hopefully your network data doesn't change much??)

Let me know if any of this helps. I hope to hear back from you!

Thank you, Team Cyphertite

— Reply to this email directly or view it on GitHub https://github.com/conformal/cyphertite/issues/113#issuecomment-77423084 .

niknah commented 9 years ago

Not working for me too. Under "browse backup" it says "Unable to query server"