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conformal / cyphertite

A high-security scalable solution for online backups.
https://www.cyphertite.com/
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Files in folders with Swedish characters are not backed up (or can't be restored). #40

Closed alphaleonis closed 10 years ago

alphaleonis commented 11 years ago

I created the following file/folder structure: \BackupTest --- äöå ---|--- åäö.txt --- åäö.txt

And created a backup using the Cypherite GUI (Windows). Then I tried to extract the backup, which worked without any errors, except that the folder 'äöå' is empty.

If I try to navigate to that folder in the backup using the Cyphertite GUI while browsing backups I get the error message "Invalid Path".

(I originally discovered this problem on "real" backups, where I am unable to restore all files, so this is a very serious problem for me)

csmiken commented 11 years ago

Sorry to hear about this issue. I would like to look into it more. Can you provide what version of Cyphertite and what version of Windows you are using? Feel free to respond here or you can email support@cyphertite.com as a more private alternative.

alphaleonis commented 11 years ago

Here is the version information printed by the CLI. I'm running Windows 8 Pro x64 English version.

cyphertite version: 1.6.2 Run-time versions: assl: 1.4.1 clens: 0.0.6 clog: 0.6.4 curl: libcurl/7.25.0 OpenSSL/1.0.1c zlib/1.2.5 event: 2.0.17-stable exude: 0.7.3 openssl: OpenSSL 1.0.1c 10 May 2012 shrink: 0.5.4 xmlsd: 0.10.1 O/S identification: Microsoft Professional-amd64-6.2 (build 9200)

owainga commented 11 years ago

I've just tried to reproduce this on Unix to try and narrow down the cause.

Unix (bitrig, specifically) with unicode characters works fine when creating an identical file structure to your example. The version was git master. I think this a problem with the windows client only. Our windows developers are looking into it.

alphaleonis commented 11 years ago

Any news on this? It is a rather serious problem for me at the moment since all of my files are not being backed up.

csmiken commented 11 years ago

We are looking into it. I will see if I can get a status update from our Windows developers today.

csmiken commented 11 years ago

Here is a response/update from one of my developers:

It is incredibly fixable, and I will attempt to look at it this asap.... Strings require additional hoops with how we're set up to accommodate UTF8 vs Unicode vs ANSI. Most Windows-only apps solve this pretty easily, but our applications require a bit more manual pre-processing.

csmiken commented 10 years ago

This was a character-specific issue fixed as of Cyphertite 1.6.7.