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consumer-reports-innovation-lab / TheDigitalStandard

The Digital Standard is an ambitious, community-led effort to build a framework to test and rate products and services on the basis of privacy, security, and data practices.
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Code of Conduct Under Personal Safety #107

Open pumzi opened 5 years ago

pumzi commented 5 years ago

Thinking thru ways that companies can indicate that they are helping consumers protect themselves "from grief, abuse, and harassment." Having a "code of conduct" that not only applies to consumers of the product but employees that develop the product and have access to consumers' data.

secretrobotron commented 5 years ago

I agree: I've heard this kind of thing a few times with respect to this area now. What do you think about the similar ideas in https://github.com/TheDigitalStandard/TheDigitalStandard/issues/109? Maybe we can merge these.

pumzi commented 5 years ago

+1 to merging these. Code of Conduct seems like a testable indicator. #109 focuses on tools & platforms that are content managers. I think a Code of Conduct can apply to any company that collects data on their users/customers.

Also want to uplift from #109 There are clear and transparent systems in place for when an individual violates these policies, so that when a violation occurs, action can be taken as soon as possible and as fairly as possible. I notice more transparent violation polices directed towards the customer but very rarely towards an employee/contractor. Example would be Lyft-- they have not listed (as far as I have seen) what happens to a driver who is accused of inappropriate behavior towards a customer.