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consumer-reports-innovation-lab / TheDigitalStandard

The Digital Standard is an ambitious, community-led effort to build a framework to test and rate products and services on the basis of privacy, security, and data practices.
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Enhance customer satisfaction! #156

Closed leonelRos closed 4 years ago

leonelRos commented 4 years ago

Although, clarifying the long terms warranty of the product. I think clients, will not purchase a defected product regarding of the warranty or the brand. The client wants a functional product that they can use without knowing how long will it last. Usually, customer buying products assign a period of longevity to it.

billfitzg commented 4 years ago

@leonelRos - thank you for opening this issue!

Determining the longevity of a product is difficult to pin down with a high level of confidence based on an initial review of a small number of new products, as problematic issues might not appear within our batch of tested products.

However, what we could possibly test for is obvious or potentially problematic design choices (everything from a plastic knob that is easy to break, to a user interface that is difficult to use) that would potentially erode the quality or usefulness of the product.

This could be addressed by adding a new Criteria with an accompanying Indicator at Ownership --> Permanence --> Functionality Over Time. The "Criteria" would read something like:

"The product does not have any physical components that are prone to breakage from regular use, or any interfaces that are difficult to use and could result in data loss or leakage."

The Criteria language above needs work, and we'd need to flesh out an indicator, but if this sounds good I'll write up a pull request over at Ownership.

cc @stephtngu-CR