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contabo / cntb

Contabo Command Line Interface
https://contabo.com
GNU General Public License v3.0
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Can not find my new bought vps #27

Closed fewensa closed 1 year ago

fewensa commented 1 year ago 
cntb get instances

i'm try to call api (/v1/compute/instances) it's also not have new server. i'm not sure what's happend.

fewensa commented 1 year ago

new error found

$ cntb get instances
level=error msg="Error while retrieving instances: <nil> - <nil>\n"
level=fatal msg="Aborting, due to errors"
ngotzmann commented 1 year ago

Hello, it seems that the problem is related to your customer account, can you please reach out to our customer support, so we can analyse the problem for your customer account.

fewensa commented 1 year ago

Hi @ngotzmann

this is records when i try to communicate your customer support, He thinks it's none of their business.

Dear Contabo Support Team,

I am writing to seek assistance regarding an issue I am facing while using Terraform to manage my infrastructure on Contabo.

Specifically, when attempting to create new instances using Terraform, I have encountered a problem where the "terraform plan" command does not respond at all. I have provided detailed information about the error in my previous email, but I will reiterate it here for your reference:

╷ │ Error: Unexpected API error, no http response │ │ with module.contabo_darwinia.module.dev_server.contabo_instance.node["g2"], │ on contabo/_node/main.tf line 5, in resource "contabo_instance" "node": │ 5: resource "contabo_instance" "node" { │ │ Unexpected API error, no http response ╵


I have not encountered any other errors. The execution of "terraform plan" gets stuck at this point and does not proceed further. After a while, I receive the aforementioned error message.

I would greatly appreciate it if you could provide guidance on how to resolve this issue. Please let me know if there are any additional details or logs that I can provide to assist with troubleshooting.

Thank you very much for your attention and assistance. I look forward to your prompt response.

Best regards,

Thanks for reaching out to Contabo customer support.

I have investigated the issue you have described and unfortunately this is not something we are able to assist you with.
At Contabo we provide unmanaged services which means that we are responsible for the provision of hardware, but maintaining and configuring servers on operating system level and above remains the responsibility of the customer.

A possible way to resolve this issue if you are unable to do so yourself is to gain the services of system administrator to support you. We do not offer this service.
Hi, 

Do you have a channel for the technical development team. For example in telegram/slack/[git.im](http://git.im/) etc. It would be great if you can communicate directly with the technical team.

I saw someone asking the same question in your github repository. https://github.com/contabo/terraform-provider-contabo/issues/15 but no reply

On the github homepage of your development team https://github.com/contabo, I don’t see any contact information.

If you know of a way to get in touch with your technical development team I think it would be of great help.
I think my question is this
https://github.com/contabo/cntb/issues/27#issuecomment-1552596979

Thanks for reaching out to Contabo customer support.

Unfortunately we do not have any specific channel for our technical department, although you can always reach us by mail or via phone.

Regarding your issue it is not clear if it is solved or not, please note that describing the problem is always better than send links, the better you describe your issue the easiest for us to assist you.

If you just started using our services, we recommend you check our tutorial ["First Steps with Contabo"](https://contabo.com/blog/first-steps-with-contabo/?utm_source=support&utm_medium=email). In general, our [FAQ](https://contabo.com/en/customer-support/faq/?utm_source=support&utm_medium=email), our [tutorials](https://contabo.com/blog/tutorials/?utm_source=support&utm_medium=email), our [blog](https://contabo.com/blog/?utm_source=support&utm_medium=email), and the features in the [Contabo Customer Control Panel](https://my.contabo.com/account/login) (access only for customers) offer quick assistance with many issues you might encounter or questions you might have.

Still, we are always available for you personally and will respond to all of your questions as soon as possible. Always feel free to contact us.
I'm use contabo cli and call contabo api to show my instances. i got this error.

$ cntb get instances
level=error msg="Error while retrieving instances: <nil> - <nil>\n"
level=fatal msg="Aborting, due to errors"

My contabo account is j**u@i**g.com

Reated (Just tell you what tool i'm used):
cntb cli: https://github.com/contabo/cntb
 issue  : https://github.com/contabo/cntb/issues/27

Thanks for reaching out to Contabo customer support.

We kindly ask for your understanding that we provide the full root/administrator access to your hands, so the configuration and management of your services is in your responsibility.

A possible way to resolve this issue if you are unable to do so yourself is to gain the services of system administrator to support you

Again, we would like to point out that we want to help our customers at any time, but we unfortunately we do not offer this service.

Hi,

I think cntb is created by contabo technical team, right? If yes. I believe your technical team should know about this error.if not I can only temporarily not use this tool until it is available someday 

Thanks for reaching out to Contabo customer support.

As communicated by my colleagutes in the previous emails, at Contabo we provide unmanaged services which means that we are responsible for the provision of hardware, but maintaining and configuring servers on operating system level and above remains the responsibility of the customer.

A possible way to resolve this issue if you are unable to do so yourself is to gain the services of system administrator to support you. We do not offer this service.

I think your custom service can not resolve this questions.

fewensa commented 1 year ago 
$ cntb get instances
  INSTANCEID  NAME        DISPLAYNAME  STATUS        IMAGEID  REGION  PRODUCTID  IPV4            IPV6                                     DEFAULTUSER
  201307744   vmi1307744               provisioning                   V1                                                                  admin
  20****4   vmi1****74               running                EU      V2         1****4   2****01  admin
  20****5   vmi1****75               running                EU      V2         1****7  2*****01  root

currently always have a provisioning vps when i use cntb command to get instances. I am confused what is this