Chatbox heading displays jid even if vcard is setup for all users. This happens when user comes online and has pending messages when user was offline.
See first image has one pending message, second image, chatbox shows jid.
Let me know if you need more information.
---
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Please add debug: true when calling converse.initialize, use a non-minified converse.js bundle and then add a link to your browser console output here.
Remove the logging of the SASL exchange (the initial login part) from your logs before making them public.
I have pasted logs, please see if you can find something. Thanks
Expand to see debug output
```
2018-11-15T11:08:10-06:00 DEBUG: _throttledRequestHandler called with 2 requests converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: _processRequest: first request has readyState of 1 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 2.0 posting converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 2.0 state changed to 1 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: 0 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 1.1 state changed to 2 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 1.1 state changed to 3 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 1.1 state changed to 4 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: removing request converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: _throttledRequestHandler called with 1 requests converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: _processRequest: first request has readyState of 1 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 1 should now be removed converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 1.1 got 200 converse.js:71826:7
2018-11-15T11:08:10-06:00 INFO: _dataRecv called converse.js:71828:7
2018-11-15T11:08:10-06:00 DEBUG: converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 2.1 state changed to 2 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 2.1 state changed to 3 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 2.1 state changed to 4 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: removing request converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: _throttledRequestHandler called with 0 requests converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 2 should now be removed converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 2.1 got 200 converse.js:71826:7
2018-11-15T11:08:10-06:00 INFO: _dataRecv called converse.js:71828:7
2018-11-15T11:08:10-06:00 DEBUG: converse.js:71826:7
2018-11-15T11:08:10-06:00 INFO: Message carbons have been enabled. converse.js:71828:7
2018-11-15T11:08:10-06:00 INFO: no requests during idle cycle, sending blank request converse.js:71828:7
2018-11-15T11:08:10-06:00 DEBUG: _throttledRequestHandler called with 1 requests converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 3.0 posting converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 3.0 state changed to 1 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG:
converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 3.1 state changed to 2 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 3.1 state changed to 3 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 3.1 state changed to 4 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: removing request converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: _throttledRequestHandler called with 0 requests converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 3 should now be removed converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 3.1 got 200 converse.js:71826:7
2018-11-15T11:08:10-06:00 INFO: _dataRecv called converse.js:71828:7
2018-11-15T11:08:10-06:00 DEBUG: 0check jid converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: _throttledRequestHandler called with 0 requests
converse.js:71826:7
HTTP load failed with status 404. Load of media resource http://localhost:8080/sounds/msg_received.ogg failed. chat.html
NotSupportedError: The media resource indicated by the src attribute or assigned media provider object was not suitable.
2018-11-15T11:08:10-06:00 DEBUG: _throttledRequestHandler called with 1 requests converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 4.0 posting converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 4.0 state changed to 1 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: converse.js:71826:7
HTTP load failed with status 404. Load of media resource http://localhost:8080/sounds/msg_received.mp3 failed. chat.html
2018-11-15T11:08:10-06:00 DEBUG: request id 4.1 state changed to 2 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 4.1 state changed to 3 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 4.1 state changed to 4 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: removing request converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: _throttledRequestHandler called with 0 requests converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 4 should now be removed converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 4.1 got 200 converse.js:71826:7
2018-11-15T11:08:10-06:00 INFO: _dataRecv called converse.js:71828:7
2018-11-15T11:08:10-06:00 DEBUG: converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: _throttledRequestHandler called with 0 requests
converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: _throttledRequestHandler called with 1 requests converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 5.0 posting converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 5.0 state changed to 1 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 5.1 state changed to 2 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 5.1 state changed to 3 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 5.1 state changed to 4 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: removing request converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: _throttledRequestHandler called with 0 requests converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 5 should now be removed converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 5.1 got 200 converse.js:71826:7
2018-11-15T11:08:10-06:00 INFO: _dataRecv called converse.js:71828:7
2018-11-15T11:08:10-06:00 DEBUG: converse.js:71826:7
2018-11-15T11:08:10-06:00 INFO: no requests during idle cycle, sending blank request converse.js:71828:7
2018-11-15T11:08:10-06:00 DEBUG: _throttledRequestHandler called with 1 requests converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 6.0 posting converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 6.0 state changed to 1 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG:
converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 6.1 state changed to 2 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 6.1 state changed to 3 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 6.1 state changed to 4 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: removing request converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: _throttledRequestHandler called with 0 requests converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 6 should now be removed converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 6.1 got 200 converse.js:71826:7
2018-11-15T11:08:10-06:00 INFO: _dataRecv called converse.js:71828:7
2018-11-15T11:08:10-06:00 DEBUG: converse.js:71826:7
2018-11-15T11:08:10-06:00 INFO: no requests during idle cycle, sending blank request converse.js:71828:7
2018-11-15T11:08:10-06:00 DEBUG: _throttledRequestHandler called with 1 requests converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 7.0 posting converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG: request id 7.0 state changed to 1 converse.js:71826:7
2018-11-15T11:08:10-06:00 DEBUG:
converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: request id 7.1 state changed to 2 converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: request id 7.1 state changed to 3 converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: request id 7.1 state changed to 4 converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: removing request converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: _throttledRequestHandler called with 0 requests converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: request id 7 should now be removed converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: request id 7.1 got 200 converse.js:71826:7
2018-11-15T11:08:11-06:00 INFO: _dataRecv called converse.js:71828:7
2018-11-15T11:08:11-06:00 DEBUG:
converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: _throttledRequestHandler called with 0 requests converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: _throttledRequestHandler called with 1 requests converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: request id 8.0 posting converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: request id 8.0 state changed to 1 converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: request id 8.1 state changed to 2 converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: request id 8.1 state changed to 3 converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: request id 8.1 state changed to 4 converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: removing request converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: _throttledRequestHandler called with 0 requests converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: request id 8 should now be removed converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: request id 8.1 got 200 converse.js:71826:7
2018-11-15T11:08:11-06:00 INFO: _dataRecv called converse.js:71828:7
2018-11-15T11:08:11-06:00 DEBUG: converse.js:71826:7
ERROR: An error occured while trying to set archiving preferences. converse.js:71817:5
2018-11-15T11:08:11-06:00 INFO: converse.js:71828:7
2018-11-15T11:08:11-06:00 INFO: no requests during idle cycle, sending blank request converse.js:71828:7
2018-11-15T11:08:11-06:00 DEBUG: _throttledRequestHandler called with 1 requests converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: request id 9.0 posting converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG: request id 9.0 state changed to 1 converse.js:71826:7
2018-11-15T11:08:11-06:00 DEBUG:
converse.js:71826:7
2018-11-15T11:08:16-06:00 DEBUG: _throttledRequestHandler called with 1 requests converse.js:71826:7
2018-11-15T11:08:16-06:00 DEBUG: _processRequest: first request has readyState of 1 converse.js:71826:7
2018-11-15T11:08:16-06:00 DEBUG: _throttledRequestHandler called with 2 requests converse.js:71826:7
2018-11-15T11:08:16-06:00 DEBUG: _processRequest: first request has readyState of 1 converse.js:71826:7
2018-11-15T11:08:16-06:00 DEBUG: request id 10.0 posting converse.js:71826:7
2018-11-15T11:08:16-06:00 DEBUG: request id 10.0 state changed to 1 converse.js:71826:7
2018-11-15T11:08:16-06:00 DEBUG:
converse.js:71826:7
2018-11-15T11:08:16-06:00 DEBUG: request id 9.1 state changed to 2 converse.js:71826:7
2018-11-15T11:08:16-06:00 DEBUG: request id 9.1 state changed to 3 converse.js:71826:7
2018-11-15T11:08:16-06:00 DEBUG: request id 9.1 state changed to 4 converse.js:71826:7
2018-11-15T11:08:16-06:00 DEBUG: removing request converse.js:71826:7
2018-11-15T11:08:16-06:00 DEBUG: _throttledRequestHandler called with 1 requests converse.js:71826:7
2018-11-15T11:08:16-06:00 DEBUG: _processRequest: first request has readyState of 1 converse.js:71826:7
2018-11-15T11:08:16-06:00 DEBUG: request id 9 should now be removed converse.js:71826:7
2018-11-15T11:08:16-06:00 DEBUG: request id 9.1 got 200 converse.js:71826:7
2018-11-15T11:08:16-06:00 INFO: _dataRecv called converse.js:71828:7
2018-11-15T11:08:16-06:00 DEBUG:
converse.js:71826:7
2018-11-15T11:08:42-06:00 DEBUG: _throttledRequestHandler called with 1 requests converse.js:71826:7
2018-11-15T11:08:42-06:00 DEBUG: _processRequest: first request has readyState of 1 converse.js:71826:7
2018-11-15T11:08:42-06:00 DEBUG: _throttledRequestHandler called with 2 requests converse.js:71826:7
2018-11-15T11:08:42-06:00 DEBUG: _processRequest: first request has readyState of 1 converse.js:71826:7
2018-11-15T11:08:42-06:00 DEBUG: request id 11.0 posting converse.js:71826:7
2018-11-15T11:08:42-06:00 DEBUG: request id 11.0 state changed to 1 converse.js:71826:7
2018-11-15T11:08:42-06:00 DEBUG:
converse.js:71826:7
2018-11-15T11:08:42-06:00 DEBUG: request id 10.1 state changed to 2 converse.js:71826:7
2018-11-15T11:08:42-06:00 DEBUG: request id 10.1 state changed to 3 converse.js:71826:7
2018-11-15T11:08:42-06:00 DEBUG: request id 10.1 state changed to 4 converse.js:71826:7
2018-11-15T11:08:42-06:00 DEBUG: removing request converse.js:71826:7
2018-11-15T11:08:42-06:00 DEBUG: _throttledRequestHandler called with 1 requests converse.js:71826:7
2018-11-15T11:08:42-06:00 DEBUG: _processRequest: first request has readyState of 1 converse.js:71826:7
2018-11-15T11:08:42-06:00 DEBUG: request id 10 should now be removed converse.js:71826:7
2018-11-15T11:08:42-06:00 DEBUG: request id 10.1 got 200 converse.js:71826:7
2018-11-15T11:08:42-06:00 INFO: _dataRecv called
\```
@saurabhb8984 Thanks, but the stanzas aren't included in the logs. This means that the loglevel in your console is not set to include debug (aka verbose) logs.
jcbrand
commented
5 years ago 
saurabhb8984
commented
5 years ago 
Echolon
commented
3 years ago
Chatbox heading displays jid even if vcard is setup for all users. This happens when user comes online and has pending messages when user was offline.
See first image has one pending message, second image, chatbox shows jid.
Let me know if you need more information.