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A better commenting experience from Vox Media
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New commenter approval: Bug or is this As Designed? #4384

Closed jbotte closed 1 year ago

jbotte commented 1 year ago

Expected behavior:

Admin enables new commenter approval

Screenshot 2023-10-31 at 1 10 16 PM

comments from new users appear as pending, once 2 are approved this no longer applies to said user.

Actual behavior:

All users are now being flagged as new users all comments are now pending. Which is an issue when we thousands of commenters.

Related Issues:

Versions:

8.5.3

losowsky commented 1 year ago

Hi there,

Just to check, when you say "All users", does that include users who have not only left two comments, but already had at least two comments approved by moderators? If so, that's not as designed.

jbotte commented 1 year ago

@losowsky thanks for checking. Let me run a test on dev server and get back to you.

Our unmoderated count sits at 60k right now with production (there is no way to approve all right?).

Our suspect words list is rather intensive so most of our mods do not check the unmoderated list.

losowsky commented 1 year ago

Thanks John. It might just be that you aren't approving most people's comments, so most users are getting caught in the filter. We don't have a "approve all comments" filter sadly, for obvious reasons, but you could do something with the API or Moderation Phases if you wanted to set more complex rules to help approve things / hold them back

jbotte commented 1 year ago

Confirmed it works as designed, I will just have to write some script to go and approve things that are in the unmoderated queue. Thanks @losowsky !