Twitter Reports: Users are unable to register tests

corona-warn-app / cwa-app-android

Native Android app using the Apple/Google exposure notification API. The CWA development ends on May 31, 2023. You still can warn other users until April 30, 2023. More information:

https://coronawarn.app/en/faq/#ramp_down

Apache License 2.0

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Twitter Reports: Users are unable to register tests #4410

Closed Ein-Tim closed 2 years ago

Ein-Tim commented 2 years ago

Avoid duplicates

[X] Bug is not mentioned in the FAQ
[X] Bug is specific for Android only, for general issues / questions that apply to iOS and Android please raise them in the documentation repository
[X] Bug is not already reported in another issue

Technical details

Device name: Not relevant
Android version: 10
App version: 2.13.3

Describe the bug

Two twitter users are reporting that the "No internet connection" warning is shown during the process of registering a test result, although they are connected to the internet.

Steps to reproduce the issue

Not exactly clear, I can register a test in my app.

Expected behaviour

The app should not show the "No internet connection" warning during the process of registering a test result if an internet connection is available.

Additional context

Twitter Thread: https://twitter.com/JmVolckmann/status/1461303203337805827?s=20

Internal Tracking ID: EXPOSUREAPP-10665

dsarkar commented 2 years ago

@Ein-Tim Thanks. Internal Tracking ID: EXPOSUREAPP-10665

dsarkar commented 2 years ago

TSI is working on it.

Ein-Tim commented 2 years ago

@dsarkar Thanks!

thomasaugsten commented 2 years ago

The problem should be solved

dsarkar commented 2 years ago

@Ein-Tim See https://github.com/corona-warn-app/cwa-app-android/issues/4410#issuecomment-972894305. Maybe you can forward this info to the twitter user? Thanks for reporting!

Ein-Tim commented 2 years ago

@dsarkar @thomasaugsten

Thanks! I forwarded this for confirmation to the Twitter thread. I will give you feedback here once I heard back from the Twitter users.

Ein-Tim commented 2 years ago

The Twitter user attempting to register a RAT is still encountering the same issue: https://twitter.com/lebennormal/status/1461341604862595077?s=21 He has restarted his phone before trying.

The Twitter user attempting to register a PCR test did not report back yet.

Ein-Tim commented 2 years ago

Feedback from the user attempting to register a PCR test: Same problem as before.

cc @thomasaugsten

dsarkar commented 2 years ago

@Ein-Tim thanks for the feedback. will be forwarded.

Ein-Tim commented 2 years ago

Issue persists: https://twitter.com/MuppetPasta/status/1461613530101264384?s=20

dsarkar commented 2 years ago

@Ein-Tim Thanks. forwarded to internal ticket.

Ein-Tim commented 2 years ago

The Twitter users meanwhile got their test result via other means or are not interested in registering their result in the CWA anymore.

Thus I'm now closing this issue.

dsarkar commented 2 years ago

@Ein-Tim Thanks for relaying the info. Sorry to hear that it did not work for these users.