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corona-warn-app / cwa-app-android

Native Android app using the Apple/Google exposure notification API. The CWA development ends on May 31, 2023. You still can warn other users until April 30, 2023. More information:
https://coronawarn.app/en/faq/#ramp_down
Apache License 2.0
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test result not available yet for GUID QR code on a positive PCR test #5318

Closed hendriktews closed 2 years ago

hendriktews commented 2 years ago

Avoid duplicates

Technical details

Describe the bug

I have a positive PCR test result that contains a "GUID für Corona-Warn-App" with a QR code. However, when I scan the QR code with the app, the app says that the result is not available yet, which is obviously nonsense. The test result is from yesterday 16:35 and even today the app insisted that the result were not available yet. What I find suspicious is that the QR code scans as "https://localhost/?GUID..."

MikeMcC399 commented 2 years ago

@hendriktews

It sounds like the lab dealing with your test has transmitted the test result to you but it hasn't transmitted the result to the Corona-Warn-App server in parallel. The way this works is described in CORONA-WARN-APP SOLUTION ARCHITECTURE - PCR tests: Retrieval of Lab Results and Verification Process.

You could try contacting the lab which sent you the positive PCR test result to ask them to resolve why you haven't received the result also in the app. There are also some suggestions in the FAQ - Troubleshooting - General section in addition to the generic issue open in https://github.com/corona-warn-app/cwa-documentation/issues/400.

The QR code format https://localhost/?GUID is correct. If you tried to scan an incorrect QR code into the app you would get an error message. The format is defined in https://update.kbv.de/ita-update/Blankoformulare/10C_OEGD/KBV_ITA_VGEX_Implementierungshinweise_10C_OEGD.pdf

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Best wishes for a speedy recovery!

dsarkar commented 2 years ago

Hi @hendriktews, thanks for reporting. As @MikeMcC399 already explained, wir your information given, the most probable cause is that the lab did no forward the result to the CWA environment. If you provide us with the details of the lab (name, address, telephone number, email), we will forward your case. Thanks. Best wishes, DS

Corona-Warn-App Open Source Team

abuntu commented 2 years ago

Hallo zusammen,

ich habe das exakt selbe Problem wie hendriktews. Das Labor bei mir: Una Diagnostik & Pharma GmbH, www.una-pharma.de. Für den Fall, dass ihr dort nachfragen wollt.

Grüße, Andreas

Ein-Tim commented 2 years ago

@abuntu

Hey, schau mal hier: https://www.coronawarn.app/de/faq/results/#qr_test

Ein-Tim commented 2 years ago

@dsarkar / @larswmh

I suggest to close this issue now. There is nothing that the team can do here. @MikeMcC399 already pointed to https://github.com/corona-warn-app/cwa-documentation/issues/400 where such problems can be reported. I reffered to the corresponding FAQ entry: https://www.coronawarn.app/de/faq/results/#qr_test / https://www.coronawarn.app/en/faq/results/#qr_test, where it says that you can write an e-mail to the team if you are affected by this problem.

This issue is therefore obsolete / a duplicate and should be closed.