search

corona-warn-app / cwa-app-android

Native Android app using the Apple/Google exposure notification API. The CWA development ends on May 31, 2023. You still can warn other users until April 30, 2023. More information:
https://coronawarn.app/en/faq/#ramp_down
Apache License 2.0
2.44k stars 496 forks source link

Exposure logging is not possible / Exposure logging active due to Background Job being killed from Manufacturer Battery Optimisation #637

Closed mueslo closed 4 years ago

mueslo commented 4 years ago

Describe the bug

Status bar below the title bar tells me "EXPOSURE LOGGING ACTIVE". The main content of the app tells me

Exposure logging is not possible. Your exposure logging could not be updated for more than 24 hours. Updated: 16 Jun, 11:30. ACTIVATE EXPOSURE LOGGING

Pressing on ACTIVATE EXPOSURE LOGGING brings me to a screen which tells me Exposure Logging is already active. (checkbox is set to 'Active', subtext says "Exposure logging has been active for 2 days. [...]". I also tried disabling and re-enabling it.

Going back to the main screen (or killing the app and reopening it) yields the same state.

When initially installing it on Tuesday, 16.06. it seemed to work fine (Unsure about version, possibly 1.0.0?) and on Wednesday gave me a status of "Low Risk", so it seemed to be working. Yesterday afternoon I also updated to 1.0.2 via Google Play Store. However, I cannot tell if it is really due to the updated version or some other cause.

Expected behaviour

Exposure logging works or consistently tells me it doesn't work and for what reason. I'm getting mixed signals here.

Steps to reproduce the issue

Screenshots are disabled in the app.

Technical details

Additional context

Bluetooth and location services are enabled. The phone supports BLE.

Internal Tracking ID: EXPOSUREAPP-1592

yannicgraeser commented 4 years ago

I have the same problem. I am not able to use the app. After deleting and reinstalling the app works for some time. I assume this has to do with disabling and enabling bluetooth/air plane mode.

ghost commented 4 years ago

Hello community,

This issue has been fixed (Release 1.3) and will be closed now.

Thanks, LMM

Corona-Warn-App Open Source Team