ENErrorDomain-Fehler 5

[christianneu]

Avoid duplicates

• [x] Bug is not mentioned in the FAQ
• [x] Bug is not already reported in another issue

Describe the bug

After opening the app, this error pop up is shown immediately. It pops up 4 times, fast after each other.

Expected behaviour

Status Update of the current screen and data in the background.

Steps to reproduce the issue

1. Open App
2. Wait
3. Popup opens 4 times quickly

Technical details

• iOS Version: 13.5.1
• Device: iPhone XR

[thomasaugsten]

Error code 5 is "Operation is not supported." Do you have special conditions on you phone like profiles, proxy using a second Corona App?

[tkopton]

Same error here. Started today. iOS 13.5.1. Last Update 22.06.2020 22:00 Error repeats when you turn exposure logging off and on again.

[nikf00]

I have the same issue on an iPhone X. Pops up every time I open the app or come back from the “Risiko-Ermittlung“ screen. Restart does not help. Last risk update was 22.06.2020 22:43

[HoSch-193]

Same at my Device. iPhone 8 (iOS 13.5.1), Re-starting bluetooth, app or device doesn´t help. Device is under Mobile Device Management. Last Risk Update 23.06.2020, 13:37

[haosap]

Hi @HoSch-193 , You said, your Device under Mobile Device Management? Could you please tell us which MDM are you using? Does it "inject" some special profile to your device? Thanks.

[haosap]

Hi @tkopton, Is your device under management of some MDM? Or it is just a normal private device. Thanks. cc @ChristianKienle

[HoSch-193]

Hi @HoSch-193 , You said, your Device under Mobile Device Management? Could you please tell us which MDM are you using? Does it "inject" some special profile to your device? Thanks.

Its a companies MDM, a crypt configuration containing a MDM, managed apps, password policy, app-layer VPN-setting, Wi-Fi Networks, Web clips, device identity certificate, further certificates and payloads and a passcode restriction, but no further restrictions. Private using is allowed.

[HoSch-193]

Hi @tkopton, Is your device under management of some MDM? Or it is just a normal private device. Thanks. cc @ChristianKienle

see comment above

[Calyp798]

I have the same problem on an iPhone 7 (iOS 13.5.1). Last update was 23.06.2020 9:57 AM. Private iPhone and no special profiles.

[jantenne]

Same with me. Unmanaged. iPhone X. 13.5.1. app worked until 23.6. device is not managed.

[DrmedWurst]

Same problem on iPhone 8 Plus, iOS 13.5.1. Last update 22.06.2020. Private device without special profiles.

[thomas-wolf]

Same here for an unmanaged iPhone SE (first generation).

[Launethil]

Same issue for me. Only noticed it today, but according to the main screen the app hadn‘t received any updates for a couple of days.

iPhone 7 (private device, unmanaged) iOS 13.5.1

[tobse80]

Same error on my device, iPhone SE (1st gen), SW-Version 13.5.1 (17F80). Private device, unmanaged.

[andibergzelfi]

Same error here, iPhone X, iOS 13.5.1, no MDM, VPN or whatsoever

[DanteFiligesto]

Same error iPhone 7, private, 13.5.1 The day count stopped increasing since the error showed up, apparently making the app useless

[FabianClemenz]

Same error on my Dads iPhone

• iPhone 7 Plus, company phone (but unmanaged), iOS 13.5.1

[derbesen]

Same error here, it Started 2 Days ago. iPhone 7, last iOS. Private Phone, no jailbreak, Not managed. No Update singe 2 Days, App useless.

[Dominic3374]

Same here. (IPhone Xr) I wonder If nobody checks its app continuously. Is this error a mass phenomenon?

[Dominic3374]

This is the only thread I find. I found one tweet from another person to it^^

[Dominic3374]

After posting here it worked the first time for 48 hours. It’s back working^^

[flixflax]

Still does not work on my iPhone 11 Pro Max with latest version of iOS and the app. Device not managed. No VPN, no proxy.

[haosap]

Hi @flixflax , I assumed that, you have tried to uninstall and install the app again right? If so, we'll also try to report this issue to Apple as well. Because theoretically if you reinstall the app, the state of the app should be also totally reseted. Thank you.

[Launethil]

Hi @flixflax , I assumed that, you have tried to uninstall and install the app again right? If so, we'll also try to report this issue to Apple as well. Because theoretically if you reinstall the app, the state of the app should be also totally reseted. Thank you.

I tried that yesterday, same problem right away.

[calledCajo]

Same with me. I use iOS13.5.1 on iPhone X, no MDM, no VPN. I deleted the app and reinstalled it. Same issue...

[haosap]

Dear app users, Thank you so much for your bug report. From our side, we cannot reproduce this errors in our devices. So we'll collect some information and report directly to Apple.

[ideasondesign]

Have the same issue. Private unmanaged phone. I have tried reinstalling the app, restarting the phone but it didn't fix the problem.

[Kvorra]

Same error message on iPhone 6s. It worked before, now it doesn't update since 23.6.

[DanteFiligesto]

Dear app users, Thank you so much for your bug report. From our side, we cannot reproduce this errors in our devices. So we'll collect some information and report directly to Apple.

Can the app save error logs and report them to your server? Is there a way one can enable this?

[Filirator]

Same error message on iPhone. No reinstall.

[JudithWe]

Same here: iPhone XR - Software Version 13.5.1

[rbemsel]

Same here: iPhone 11 - Software Version 13.5.1

[AlbertJohann58]

I got the same error message, but now the app asked me to activate tracking.

[JudithWe]

Same here!

[cschwinge]

Same problem - private iPhone 8 (not managed), Software Version 13.5.1

[sysfyg]

Had same message today on iPhone 8. Killed app, restarted app - this time smooth. I do have two entries in contactlist with same time stamp, but one with 503 cases (same number as yesterday) and 720. see also #778

[calledCajo]

I called the Telekom Hotline. They said that many users reported this issue and they contacted the dev department and are pretty sure a new update will be released near time

[Fadelius]

Same same with iphone 11 pro

[christianbrb]

Hi @flixflax , I assumed that, you have tried to uninstall and install the app again right? If so, we'll also try to report this issue to Apple as well. Because theoretically if you reinstall the app, the state of the app should be also totally reseted. Thank you.

Hi @haosap :) I have got the same issue as well. If I am doing this do I loose my contact tracing information?

[thomasaugsten]

@christianbrb No you will not losing information

[christianbrb]

Maybe this helps to reproduce the issue.

I have played around a little bit with activating and deactivating Wifi and mobile data.

1. When switching from Wifi to LTE I got the EN-Error-Domain 11.
2. When switching back to Wifi I got the 13 two times quickly one after the other which I now get consistently when I open the app.

Related Issue https://github.com/corona-warn-app/cwa-app-ios/issues/759

[HoSch-193]

@christianbrb No you will not losing information

I did so and I lost contact information and bug is still there. So do Not re-install.

[christianbrb]

After the reinstall I still get Error 13. Ok, that’s due to the API rate limitation (https://developer.apple.com/documentation/exposurenotification/enerror/code/ratelimited)

[haosap]

Dear app users, Thank you so much for your bug report. From our side, we cannot reproduce this errors in our devices. So we'll collect some information and report directly to Apple.

Can the app save error logs and report them to your server? Is there a way one can enable this?

Hi, Due to the data privacy, we're not allowed to log any information. That's the reason, our dev team is trying to reproduce the bug. At the moment, we could not manage to do it.

[Groman123]

Same issue here on iPhone 11 unmanaged device with iOS 13.5.1

Here is a short video of the issue in the wild. The message comes up three times on app start and every time you get back to the main screen.

[christianbrb]

@christianbrb No you will not losing information

I did so and I lost contact information and bug is still there. So do Not re-install.

@thomasaugsten I have also lost all the information

[haosap]

Maybe this helps to reproduce the issue.

I have played around a little bit with activating and deactivating Wifi and mobile data.

1. When switching from Wifi to LTE I got the EN-Error-Domain 11.
2. When switching back to Wifi I got the 13 two times quickly one after the other which I now get consistently when I open the app.

Hi @christianbrb , Thanks for your tips. But unfortunately, I have followed your instructions and cannot reproduce the error. We have addressed the issue directly to Apple and asked them in which condition the error will be raised.

[thomasaugsten]

@christianbrb What you mean with all information? The contact protocol can only reseted in the iOS settings. You have to onboard again and the last check date is gone but all keys are still available.

[Fritte911]

I am having the same problem, IPhone 11 Pro, used it for 8 days without any problems now my contact list have no entries.

[kaisemarmuc]

Same problem. Occurs after clicking on „Aktualisieren“. IPhone 6s, Software Version 13.5.1. Error message pops up only once.