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corona-warn-app / cwa-hotline

Corona-Warn-App: Issues with the public hotline +498007540001/2
Apache License 2.0
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TAN Hotline: Add information for which tests a TAN can be issued at the beginning of the call #24

Closed Ein-Tim closed 2 years ago

Ein-Tim commented 2 years ago

Current Implementation

Currently, what I heard from users on Twitter, there is no information at the beginning of the call for which tests a TAN can be generated.

Suggested Enhancement

At the following information at the beginning of the call: "Please note that the TAN hotline can only issue TANs for PCR-Test, which were analyzed in a laboratory. It is not possible to request a TAN for rapid PCR tests (result arrives 4-8h after the sample was taken) or for rapid antigen tests (result arrives 15-30 minutes after the sample was taken).

Expected Benefits

Multiple:

  1. Users who want to request a TAN for their rapid PCR or rapid antigen test are informed instantly that they won't get a TAN for their test, so they can hang up again
  2. Less people on hold, less waiting time, better experience for the users who have a normal PCR tests which a TAN can be issued for

Internal Tracking ID: EXPOSUREAPP-12871

larswmh commented 2 years ago

Thanks for your enhancement request @Ein-Tim. We have created an internal ticket for it and will raise this topic internally. Internal Tracking ID: EXPOSUREAPP-12871

Corona-Warn-App Open Source Team

dsarkar commented 2 years ago

@Ein-Tim We got feedback that this is implemented already.

Ein-Tim commented 2 years ago

@dsarkar True, I will relay this information to the Twitter user.