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corona-warn-app / cwa-hotline

Corona-Warn-App: Issues with the public hotline +498007540001/2
Apache License 2.0
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[Accessibility] Technical Hotline: Hotline doesn't ask for "say 1" for those tested positively, just "press 1" #3

Closed corneliusroemer closed 3 years ago

corneliusroemer commented 4 years ago

I called the technical hotline mentioned in the app +498007540001.

Problem

This is the logic (but more wordy than this):

  1. If you have been positively tested, press 1
  2. If you have other questions around Corona, say or press 2
  3. If you need help with the app, say or press 3

In 1 it doesn't ask for "say" making it less accessible for blind/visually impaired people than 2/3.

This is a link to a recording of the "Ansage": https://voca.ro/ggbADUblyDx

Suggestion

  1. If you have been positively tested, say or press 1
  2. If you have other questions around Corona, say or press 2
  3. If you need help with the app, say or press 3

Hotline bug, not related to the app itself but needs to be made known to Telekom/Hotline-Team. This is the best place where such things can be transparently reported.

Suggestion: Maintainers to email Telekom-Hotline team and send link to this issue.

Internal Tracking ID: EXPOSUREAPP-5149

SebastianWolf-SAP commented 4 years ago

Dear @corneliusroemer ,

thank you very much for your proposal.

Issues or questions concerning the Corona-Warn-App hotlines have no direct connection to the work here in the open source community. However, to give the community the chance to report their ideas for the hotline, we created the cwa-hotline repository.

This issue contains an idea for at least one of the hotlines. Consequently, we will move this issue to this repository and allow the community and you to further refine or to discuss it.

All issues in the cwa-hotline repository will be discussed with the entities which are responsible for the hotline. Once a decision about the implementation has been made, we will let you know about the details.

Best regards, SW Corona-Warn-App Open Source Team

Ein-Tim commented 3 years ago

This is only about German language, English is correct.

dsarkar commented 3 years ago

@Ein-Tim This has been lying around a long time. Would you do me a favor and cross-check? Many thanks.

Ein-Tim commented 3 years ago

@dsarkar

Yes this is still the same as reported above.

dsarkar commented 3 years ago

@Ein-Tim Many thanks, very much appreciated! Will be tracked separately now: EXPOSUREAPP-5149

dsarkar commented 3 years ago

@Ein-Tim This issue was fixed. Do you want to cross-check?
@corneliusroemer I that case, we suggest closing this issue.

Thanks to everybody for contributing here.

Ein-Tim commented 3 years ago

@dsarkar

Thanks, I can confirm that it's fixed!

dsarkar commented 3 years ago

@Ein-Tim Thanks for checking.

dsarkar commented 3 years ago

Solved. Closing this issue. Thanks to everybody for contributing.