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corona-warn-app / cwa-website

Corona-Warn-App website. The CWA development ended on May 31, 2023. You still can warn other users until April 30, 2023. More information:
https://coronawarn.app/en/faq/#ramp_down
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Update FAQ https://www.coronawarn.app/en/faq/#backup #1319

Closed dsarkar closed 1 year ago

dsarkar commented 3 years ago

Where to find the issue

https://www.coronawarn.app/en/faq/#backup https://github.com/corona-warn-app/cwa-website/pull/1313#discussion_r642071352

Describe the issue

Suggested change

EXPOSUREAPP-14339

fynngodau commented 3 years ago

Further reference, so that you don't have to click through the whole PR with all its feedback: https://github.com/corona-warn-app/cwa-website/issues/1311#issuecomment-850884993

  • Ist das Impfzertifikat in meinem Backup enthalten?

    This question is not directly answered in the block that follows it. One option would be to remove it here and integrate it with the backup FAQ. Then, the backup FAQ should be updated to reflect this information, and to also address the other features of the app (contact journal etc.). It should also explain that this is done to ensure that the sensitive data that the Corona-Warn-App stores doesn't leave the device.

Ein-Tim commented 2 years ago

@dsarkar Is there any progress about this? See also #1766. I'd offer a PR as described in the OP of #1766.

MikeMcC399 commented 2 years ago

This is also related to the enhancement request https://github.com/corona-warn-app/cwa-wishlist/issues/407 which says that the reset app function should give the user more information about what data is lost through resetting the app before they attempt the reset.

Since no data is saved by automatic backup, these two topics are related.

Ein-Tim commented 2 years ago

🙋🏻‍♂️ I'll start working on this in the next days.

dsarkar commented 2 years ago

@Ein-Tim OK, thanks, appreciated.

Ein-Tim commented 2 years ago

Suggestion: Bundle all backup related FAQ entries in one entry, so remove the FAQ entry new_device and put all information in backup.

Does this sound good to you @dsarkar?

MikeMcC399 commented 2 years ago

Please keep two separate topics or even add a third topic concerning general considerations for backup on an existing device, for instance if a user needs to do a factory reset on one device.

The scenarios of moving to a new device and staying on an existing device are different and should be kept separate.

Ein-Tim commented 2 years ago

So a new article for the suggested steps before switching phones or restoring from a backup?

Isn't this a bit confusing, the articles already now spread through different categories, so adding another one will make it even harder for the user to find the information they are looking for.

I, as a user, would expect that if I enter the search term "Backup", I'm presented with bundled information a) whether data of the app is included in a backup b) what I have to consider before switching phones / restoring from a backup

So at least, if not bundle in one entry, put all backup related entries in one category & directly below each other, or?

Do you disagree here?

MikeMcC399 commented 2 years ago

@Ein-Tim

Thank you for bringing up the search topic in relation to "backup". It made me realize that there are several articles which touch on this subject. This seems like a complex area and of course, not only have the FAQs have been restructured since this issue was opened almost one year ago, but there has been a lot of additional functionality added to the app!

Section Topic Anchor Title
App Features Certificates #eu_dcc_export How do I create a printout of my EU Digital COVID Certificate?
App Features Certificates #vac_cert_multiple_scan_possible Will vaccination certificates be included in my backup?
Troubleshooting Common issues #new_device What do I have to consider when switching to a new device?
Troubleshooting Resolved #migration_Apple [Apple/iOS]: Migrating to new phone and backup and restore - app does not work
Technical Context Risk Assessment #backup Will the collected random IDs be included when I backup data on my phone?
Glossary Backup #glossary_backup Backup

Probably it's not a good idea to re-purpose the #backup article, which covers just one very specific topic, and make it more general. I suggest though to wait until @dsarkar is available again (perhaps after the Easter weekend) and check his latest thoughts and suggestions.

Ein-Tim commented 2 years ago

Sounds good @MikeMcC399!

Enjoy your Friday & the easter weekend!

molarya1 commented 2 years ago

Hi @MikeMcC399 @dsarkar just wanted to give a heads up that I am working alongside @Ein-Tim on this issue. Hope everyone had a great Easter weekend and looking forward to hearing back to get the ball rolling here! :)

Ein-Tim commented 2 years ago

Hey @dsarkar!

Were you able to get this clarified? What should be done here? Please let us know what you suggest. Thanks!

Ein-Tim commented 2 years ago

@dsarkar Please, could you come back to this issue if you want me and @molarya1 to work on it. If we don't get any feedback how to proceed, we can't start working on this. If you don't want the community to work on this, just let us know.

Ein-Tim commented 2 years ago

@dsarkar

We didn't hear back from you for more than a month. Could you please come back to this item.

dsarkar commented 2 years ago

@Ein-Tim @MikeMcC399 @molarya1 Will come back to you! Thanks for your patience!

Ein-Tim commented 2 years ago

@dsarkar Version 2.24 has been release, so I though you might have time to come back to us on this issue? :)

larswmh commented 1 year ago

We're very sorry that this issue has been stale for so long, and would now like to finally get this done. Are you still interested in working on this @Ein-Tim? We think that the idea with bundling the related articles into a seperate section would be a good idea. "Troubleshooting" would be the most fitting topic for this in our opinion. It would be good to work with article duplicates like in the "Background updates" section, so that the original article stays in the same place.

Ein-Tim commented 1 year ago

@larswmh

Sorry, but I'm quite busy atm, so it would be great if you could do that!

MikeMcC399 commented 1 year ago
MikeMcC399 commented 1 year ago