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corona-warn-app / cwa-website

Corona-Warn-App website. The CWA development ended on May 31, 2023. You still can warn other users until April 30, 2023. More information:
https://coronawarn.app/en/faq/#ramp_down
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FAQ: Article missing for 2.5 app error HC_PREFIX_INVALID #1462

Closed MikeMcC399 closed 3 years ago

MikeMcC399 commented 3 years ago

Technical details

Also affects iOS.

Describe the bug

When a scan error occurs scanning an EU digital COVID certificate, the error message HC_PREFIX_INVALID includes an option "FAQ FOR CERTIFICATES" which links to an FAQ article https://www.coronawarn.app/en/faq/#hc_prefix_invalid.

The articles

do not exist.

Steps to reproduce the issue

  1. Tap "Certificates" in the bottom menu bar
  2. Tap "ADD CERTIFICATE"
  3. Scan any QR code which is not a valid EU digital COVID certificate such as the following QR code which contains the text "DE12345678"

QR Code DE12345678

image

Expected behavior

Tapping on "FAQ FOR CERTIFICATES" should display a relevant FAQ article.

Possible Fix

Write and publish articles which display under the following URLs:

This is a follow-on from https://github.com/corona-warn-app/cwa-documentation/issues/653.

Internal Tracking ID: EXPOSUREAPP-8216 iOS Internal Tracking ID: EXPOSUREAPP-8226 Android

MikeMcC399 commented 3 years ago

@dsarkar CWA 2.5.1 was released today (https://www.coronawarn.app/en/blog/2021-07-12-cwa-version-2-5/) and the FAQ article for the app error is still missing.

Ein-Tim commented 3 years ago

PR #1494 added the entry.

MikeMcC399 commented 3 years ago

There are two issues with the implementation in PR#1494.

1) In the text of https://www.coronawarn.app/en/faq/#hc_prefix_invalid it says: "Why do I get the error message 'This QR code is not a valid certificate. (HC_PREFIX_INVALID)' when I try to scan my vaccination QR code?"

The word "vaccination" needs to be removed, since the error can refer to vaccination, test or recovery certificates.

2) The URL https://www.coronawarn.app/de/faq/#hc_prefix_invalid does not work. Instead it shows the Glossar.

There is a spurious space in the anchor "anchor": "hc_prefix_invalid ",

I will shortly submit a PR to correct these two issues.

MikeMcC399 commented 3 years ago

PR #1495 submitted.

dsarkar commented 3 years ago

@MikeMcC399 Thanks. Merged!

MikeMcC399 commented 3 years ago

Verified fixed with steps to reproduce from https://github.com/corona-warn-app/cwa-website/issues/1462#issue-938618963.