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corona-warn-app / cwa-wishlist

Central repository to collect community feature requests and improvements. The CWA development ends on May 31, 2023. You still can warn other users until April 30, 2023. More information:
https://coronawarn.app/en/faq/#ramp_down
Apache License 2.0
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Improve test CTA to make the app more effective #260

Closed j9t closed 2 years ago

j9t commented 3 years ago

At the moment, it’s not clear how to report an infection (heuristic evaluation). At the same time, the app doesn’t seem to be used as often as it could or should be to report an infection (picked up in news, no source at hand). From a usability/UX standpoint, there seems to be a relationship.

Current Implementation

In order to report an infection in the app, there seems to be only one way: Click “Learn more and help” or “Informieren & mitmachen” on the app’s main screen.

There are three interconnected issues with this:

Heuristically, the main and only way to report an infection is therefore very likely not usable (from a usability point of view)—it’s likely easily overlooked.

Suggested Enhancement

I’d suggest three improvements:

  1. For an immediate fix, relabel the button: “Report an infection” (or something else that is clear).—If need be and there’s other functionality hidden behind the button, make a separate section for that not to dilute the messaging. “Report an infection or read up on Covid-19” is likely to be similarly ineffective.

  2. For a complementary improvement, add something in the menu (“three dots”) that also leads to where a user could report an infection. (This could also be a useful first improvement, just to cover one section of the app a user is likely to look at.)

  3. Test the app with actual users. This may have been done, or may be in doing, but just in case, please test the app with users. This is a heuristic issue report here but the best way to be sure an app works is to test it.

Expected Benefits

  1. Less confusion and fewer searches and messages around where and how to report an infection (it seems to be there, just surprisingly hard to discover).

  2. More reports and therefore a more effective app.

Thank you for considering this feedback.

Internal Tracking ID: EXPOSUREAPP-3645

heinezen commented 3 years ago

Hello @j9t ,

Thank you for the detailed suggestion. We have created an internal Jira ticket (EXPOSUREAPP-3645) for your request hich will now be discussed by the RKI and the developers. We will update everyone here oon Github on the status of the request if we got any news.

Best Regards, CH

Corona-Warn-App Open Source Team

Ein-Tim commented 3 years ago

This will be improved in v1.9.0, see here: https://github.com/corona-warn-app/cwa-app-ios/pull/1559

j9t commented 3 years ago

Thanks for sharing, @Ein-Tim!

Has this change been tested with users? It may otherwise face a similar usability risk in that users would scan the buttons and may not immediately get it, either—“Nächste Schritte” is not clear without context (and unnecessarily unclear if you consider alternatives), and you may not want to peg the success of this element on users also reading the headline.

larswmh commented 2 years ago

Closing this issue as the related internal ticket is set to completed.