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cozie-app / cozie-apple

https://cozie-apple.app
GNU Lesser General Public License v3.0
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Synchronization issue when participant id is changed #83

Closed benterich closed 11 months ago

benterich commented 11 months ago

Describe the bug I am currently testing my study. This means that I change the participant Id on the phone to a different identifier each time I test a different iteration or feature. But, this time, it cannot find a connection to my watch and the icon in the phone app is grey.

To Reproduce I opened Cozie on my watch I opened Cozie on my phone I changed the Participant ID I synchronized the backend tab I synchronized the Settings tab I synchronized the Watch Survey Tab I did a few surveys

Comments I also tested turning off the Bluetooth. No change I also tested shutting all apps down doing a soft reset on the phone and watch. No Change. I changed Settings in the Cozie App which also did not have an effect. No Change.

Expected behavior I would have expected a orange icon next to the participant id and the survey count to increase.

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benterich commented 11 months ago

Addition: I just checked, it also did not submit the survey data to the previous set participant id.

mariofrei commented 11 months ago

Hi @benterich, Thank you for your feedback. Your attempts to fix the issue are in line with the troubleshooting guide. So, at this point, I can only recommend removing the Cozie app from the iPhone and the Apple Watch and then installing it again.

benterich commented 11 months ago

Hi @benterich, Thank you for your feedback. Your attempts to fix the issue are in line with the troubleshooting guide. So, at this point, I can only recommend removing the Cozie app from the iPhone and the Apple Watch and then installing it again.

Reinstalling both the phone app and watch app fixed the issue.