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cph-cachet / flutter-plugins

A collection of Flutter plugins developed by CACHET
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Issue on Android showing steps 0 always #1003

Open yogeshButani opened 4 months ago

yogeshButani commented 4 months ago

On IOS devices it's working good, taking data from apple health successfully but when comes in android, its always showing 0 steps, i have all the setup for Android, even not getting any type of error still showing 0 steps don't know why...all permissions are enabled, app is also showing inside health connect settings on device...don't know how the issue is occurring.

We have checked health connect on device settings that all permissions are allowed for the application which using health connect, still showing zero step count on the app.

If we write data manually from the app itself for the steps taken that its already showing inside health and access of health connect, but when when we takes steps physically then it not showing the data. returning 0 steps always.

We have checked the on different android versions, still same issue persists.

Please help

SlimShadyIAm commented 3 months ago

Hi,

If the appropriate permissions have been granted, most likely the data isn't being written to Health Connect. I've tested with a Samsung Galaxy Watch which syncs to Health Connect through Samsung Health and it correctly reports steps. What are you using to collect step data?